Page 1 of 3

visual problem under the glass

Posted: Wed Apr 05, 2017 7:26 am
by aztec165
Dear Blackview,

i meet an aspect problem under the glass, what's happen?
attached picture .

best regards
aztec165
BV6000 corner .jpg
BV6000 corner .jpg (236.18 KiB) Viewed 3071 times

Re: visual problem under the glass

Posted: Wed Apr 05, 2017 8:25 am
by bvbw
Hi,
Welcome for this problem ! You are not alone ... :x
Have a look here :
viewtopic.php?f=142&t=112164
Hope a quick and real reactivity from Blackview because seller's waranty is a pain ...

Re: visual problem under the glass

Posted: Wed Apr 05, 2017 2:08 pm
by Tomator
This will grow and frame entire screen within 2 or 3 weeks probably. This is a "quality problem" but no solution offered so far. But don't worry much: framed screen looks ugly but the phone will work. It's not as embarrassing if you don't show it to anybody ;)

Re: visual problem under the glass

Posted: Thu Apr 06, 2017 6:11 am
by blackview_admin
Hi friend, can you please tell your location and send the build no. of your phone?

Re: visual problem under the glass

Posted: Thu Apr 06, 2017 6:17 am
by bvbw
location : France
Build n° : BV6000_V01_20170223

@ admin,
i dont know why you need these informations ... it's a "physical" screen problem !

Re: visual problem under the glass

Posted: Thu Apr 06, 2017 10:04 am
by Tomator
Maybe Nougat makes some component boiling... Well, before admin asks, write when you bought the phone. bvbw and I did in in the beginning on November, 2016. Maybe our phones all belong to some faulty batch.

Re: visual problem under the glass

Posted: Mon Apr 17, 2017 10:06 am
by ivkovvv
Ну что ж, готов вас порадовать, ибо у меня дела гораздо хуже..

Re: visual problem under the glass

Posted: Mon Apr 17, 2017 8:32 pm
by ivkovvv
А у нас, в России,вот так!

Re: visual problem under the glass

Posted: Tue Apr 18, 2017 4:44 pm
by axiom
Hi admin,

I've got the same problem to my B 6000 too.
bought in November 2016.....!
location : France
Build n° : BV6000_blackview_V01_20170223

and like bvbw, it's a physical problem!
what solution do you give us?

Image

Re: visual problem under the glass

Posted: Sat Apr 22, 2017 1:39 pm
by Matthias
Hi admin,

I have exactly the same problem with one of my two BV 6000:

Bought the damaged BV6000 MTK6755 with foggy display (on the upper left corner)
- on 5th October 2016
- from tinydeal.com (european warehouse)
- in germany
- with SAME build-no. like the users "axium" and "bvbw": BV6000_Blackview_V01_20170223 (running on Android 7.0).

After two month I bought a second one for my father because I was very satisfied with the blackview BV6000. The best overall package I ever experienced - and I have a long experience using outdoor smartphones, starting from a siemens model, to the lifestyle-outdoor model sony xperia,to a CAT B15 (with had not enough performance) and then a CAT S50. The second BV6000, bought in December 2016 from tinydeal, is still working without any problems - and it´s build-no. (V01_20161011) is older/different than the models affected so far.

Please come back to me with an proposal how to solve this issue as a high quality customer focused company.

Thnks in advance,
best
Matthias