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Headphone output / FM Radio does not work

Posted: Wed Jan 11, 2017 6:14 am
by sigro
Hello,
I have bought a BV6000 to myself two months ago.
Till present I am very contented with it.
Since yesterday the FM radio does not function any more.
Does somebody know the problem?
What can I make?
Send in it is unfavorable, I need the phone.
Yours sincerely Sigro

Re: FM Radio does not work

Posted: Wed Jan 11, 2017 8:11 am
by blackview_admin
sigro wrote:
Hello,
I have bought a BV6000 to myself two months ago.
Till present I am very contented with it.
Since yesterday the FM radio does not function any more.
Does somebody know the problem?
What can I make?
Send in it is unfavorable, I need the phone.
Yours sincerely Sigro

Friend,
The FM radio need to wear headphones,
may be you forget wearing headphones?

Re: FM Radio does not work

Posted: Wed Jan 11, 2017 8:59 am
by sigro
Friend,
The FM radio need to wear headphones,
may be you forget wearing headphones?


Thank you for your quick response.
I have tried several headphones, with no one worked the radio.
Music I could hear.

Re: FM Radio does not work

Posted: Wed Jan 11, 2017 2:56 pm
by sigro
Update:
Left audiochannel is played on the left and on the right.
Right audiochannel is played on the left and on the right.
Centre is played only very quietly.

Re: FM Radio does not work

Posted: Wed Jan 11, 2017 5:57 pm
by Tomator
Hi,

When I use other than original headphones that seem to fit into the socket, I get distorted music unless I push the jack hardly into the hole and hold. But the radio works even then. If your radio doesn't work even with original headphones, it looks like there is no ground contact. Maybe soldering problem. I'd suggest a warranty repair in this case.

Re: FM Radio does not work

Posted: Thu Jan 12, 2017 7:43 am
by blackview_admin
sigro wrote:
Friend,
The FM radio need to wear headphones,
may be you forget wearing headphones?


Thank you for your quick response.
I have tried several headphones, with no one worked the radio.
Music I could hear.

BV6000 headphones diferent with other mobile phone headphones, may be your headset is broken?

Re: FM Radio does not work

Posted: Thu Jan 12, 2017 8:16 am
by sigro
Several headphones worked before with the BV6000. Now no more.
For all headphones the behavior is as described.
- The radio just rushes.
- For a test tone for the left channel, I hear this from the left and right headphones.
- In the case of a test tone for the right channel, I hear this from the left and right headphones.
- I can only hear the test tone for the central channel very quietly.
it looks like there is no ground contact.

I think he is right. Can I get a new socket?

Re: FM Radio does not work

Posted: Thu Jan 12, 2017 10:19 am
by Tomator
The socket itself may be OK but the solder could have broken. Re-soldering the ground terminal on the board can fix the problem.

Re: FM Radio does not work

Posted: Thu Jan 12, 2017 2:05 pm
by sigro
Tomator wrote:
The socket itself may be OK but the solder could have broken. Re-soldering the ground terminal on the board can fix the problem.

Thanks for this advice.
I looked at the soldering connection with a stereomicroscope. Unfortunately no faulty solder joint is recognizable.
The board with the contact springs I have not expanded.

Is it possible to see the circuit diagram?

Re: FM Radio does not work

Posted: Fri Jan 13, 2017 6:24 pm
by peso
I found that BV6000 built-in FM radio does support mono reception only, am I right?