They forgot initial *
*#9646633#
Blackview User Forum
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- mobosenshi
- Posts: 78
- Joined:
Re: Issues after update 20170517
blackview_admin wrote:sofyancell wrote:Still random reboot.
If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button""stop""
Then connecting your PC and send us the MTK log file and time of problem happening.
I activated the MTK logger and will leave it running in the background. I'll email BV the log when the phone starts acting up again.
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- papapedrox
- Posts: 24
- Joined:
- Location: Rome Italy
Re: Issues after update 20170517
After last update my phone was unusable. I did a flash of 20170424 firmvare following this topic viewtopic.php?f=144&t=54240 and everything works again.
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- mobosenshi
- Posts: 78
- Joined:
Re: Issues after update 20170517
blackview_admin wrote:sofyancell wrote:Still random reboot.
If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button""stop""
Then connecting your PC and send us the MTK log file and time of problem happening.
Where do we email you? I have logged 8 hours of activity.
Thanks,
mobosenshi
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- mobosenshi
- Posts: 78
- Joined:
Re: Issues after update 20170517
mobosenshi wrote:blackview_admin wrote:sofyancell wrote:Still random reboot.
If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button""stop""
Then connecting your PC and send us the MTK log file and time of problem happening.
Where do we email you? I have logged 8 hours of activity.
Thanks,
mobosenshi
Found it
Disregard 
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- blackview_admin
- Posts: 8943
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- Contact:
Re: Issues after update 20170517
In the dial interface, please type the *#*#114#*#* while enter into another interface, please send us the screenshot.
We will figure out the problem and find the solution.
We will figure out the problem and find the solution.
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- mobosenshi
- Posts: 78
- Joined:
Re: Issues after update 20170517
blackview_admin wrote:In the dial interface, please type the *#*#114#*#* while enter into another interface, please send us the screenshot.
We will figure out the problem and find the solution.
I just emailed you two shots
Re: Issues after update 20170517
@blackview_admin,
is a new update planned soon ?
is a new update planned soon ?
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- mobosenshi
- Posts: 78
- Joined:
Re: Issues after update 20170517
bvbw wrote:@blackview_admin,
is a new update planned soon ?
They're definitely working on an emergency update. I've been uploading BV logs on the last buggy update.
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- blackview_admin
- Posts: 8943
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- Contact:
Re: Issues after update 20170517
"In the dial interface, please type the *#*#114#*#* while enter into another interface, please send us the screenshot.
We will figure out the problem and find the solution."
We will figure out the problem and find the solution."
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