Hello all,

since last upgrade to V01_20170517 I'm living on my one-year-without-problems BV6000 the nasty experience of random reboots while phone calling (sometimes - but it's rare - it happens a "app System_UI stopped to work" too).

I'm hoping in a new patch resolving this issue, but now I have a new potential problem: as a gift for her birthday, last week I've bought to my partner a BV7000 that now is asking to update to V01_20170517 at its time ... I've told her to wait because I don't trust so much this update, stated what it apparently did on my phone, so I'm asking you:

a) is it safe to install V01_20170517 on my partner BV7000?
b) will be a new update released in not-too-long time?

Last: we both use smartphones as "black boxes" - we're both airline cabin stewardesses, a bit far from mobile technology as cultural background, so please don't ask me to patch anything connecting my mobile to my laptop

Thanks to everyone who'll answer and best regards to anyone,

Silvia

For you reboot problem you could try a factory reset (all data and setting will be lost through this). You also can wait if the next update will fix your problem but I am not able to tell you a date for that update.

The BV7000 needs an other Firmware than BV6000. The latest release for BV7000 (not BV7000 Pro) is called 20170612.

hi, it´s not possible to use BV7000 firmware for other devices; only use a firmware that was build for your device. To solve restarts/reboots you can do a factory reset (you will loose all data!) - other way is to delete cache of the phone. Boot your device holding power and vol+ together until the phone is booting, you will see instructions how to navigate in recovery. Choose clean cache and confirm it. The phone restarts and cache will be deleted - no personal data will be deleted! After restart check if your problem is solved.

Its possible to make the option of view first unread post available in topics with record games?

Thank you

Гадание Прошлое, настоящее, будущее на цыганских картах

digitdia wrote:

hi, it´s not possible to use BV7000 firmware for other devices;

thanks, but in this case I fear there's a misunderstanding: I didn't talk about install a BV6000 fw on a BV7000; maybe I've badly read BV7000 message, but I'm quite sure it's saying 20170517 fw update: I supposed there's a 20170517 update for bv7000 too ... I'll take a better look to my partner bv7000pro message as soon as I'll be back home.

digitdia wrote:

To solve restarts/reboots you can do a factory reset (you will loose all data!) - other way is to delete cache of the phone. Boot your device holding power and vol+ together until the phone is booting, you will see instructions how to navigate in recovery. Choose clean cache and confirm it. The phone restarts and cache will be deleted - no personal data will be deleted! After restart check if your problem is solved

and thanks for your suggestion too: I'll try for sure; first I'll delete phone cache, then in case this won't work, I'll reset to factory settings (backing-up every personal data (mail, whatsapp, ebooks, pictures and so on).

Sil

blackview_admin wrote:

For you reboot problem you could try a factory reset (all data and setting will be lost through this). You also can wait if the next update will fix your problem but I am not able to tell you a date for that update.

Thanks for your reply; I'll wait some days more, then - as digitdia suggests - I'll try emptying phone cache; in the worst case, I'll proceed to a complete backup and a factory reset.

blackview_admin wrote:

The BV7000 needs an other Firmware than BV6000. The latest release for BV7000 (not BV7000 Pro) is called 20170612.

Sorry, but I've quoted the wrong phone: my partner's phone - the one I gave her as birthday present - is a BV7000 pro.

Here is the download thread for bv7000 pro: viewforum.php?f=173

Hi all,

probably resolved (?); after V01_20170708 update installation it seems to work better.

I've taken a look to viewtopic.php?f=144&t=195578 and it seems to be my problem, where it says "also triggers reboots during phone call if screen activated with ear pressed against screen or in pocket": thinking about it, I've never noticed if the issue came out when calling from car, using BT earphone, but I don't think.

A question, now: how can I set the phone up the way to logging everything?

Thanks,

Sil