Serious screen issue after update

khubeo · Tue Apr 25, 2017 9:16 am

Yesterday I installed android 7, using this link, given by blackview_admin:

viewtopic.php?f=142&t=119303&start=40#p301212

The whole system worked more or less ok, although there was some issue concerning the three lower screen buttons touch sensitivity - it was way too low. I installed some apps, checked if everything works and then I left the phone charging through the night. Today I switch the phone on and the screen is very dark, especially at the edges, and there is some after-image when scrolling or changing screen orientation - I marked it with red circle in the picture. I reset factory settings - nothing changed. What the hell is that?? What am I supposed to do with that? The screen is hardly usable now!

Some pictures:

khubeo · Thu Apr 27, 2017 8:19 am

Am I gonna get any help here? Blackview Admin?

I wrote to the online store, and they told me to downgrade to android 6. I did so, but it did not help.
I wrote to blackview service mail, Alston replied to get help help from online store.

What kind of service is that?

khubeo · Fri Apr 28, 2017 8:51 am

I received another reply from Alston @ <service@blackview.hk>.

Now she's telling me to get help from THIS forum. All right then, I'm waiting for help here. Admin?

Tomator · Fri Apr 28, 2017 12:12 pm

Is the back flat as is should be or is there a hump allowing the phone to swing freely on a table?

khubeo · Sat Apr 29, 2017 7:49 am

You mean the swollen battery thing? No, it is not the case here.

khubeo · Wed May 03, 2017 8:57 am

I am still waiting for some help here, this is serious issue and I cannot use the phone normally.

I am being totally ignored by the online shop as well as blackview service. This topic is also ignored by admin here, it looks like you really don't care about serious problem users experience with your phones. I paid almost 200 $ for a phone that is hardly usable after a few months. A company that cares about customers would never leave such an issue unresolved.

Wed May 03, 2017 9:48 am

khubeo wrote:
I am still waiting for some help here, this is serious issue and I cannot use the phone normally.

I am being totally ignored by the online shop as well as blackview service. This topic is also ignored by admin here, it looks like you really don't care about serious problem users experience with your phones. I paid almost 200 $ for a phone that is hardly usable after a few months. A company that cares about customers would never leave such an issue unresolved.

Please kindly note that, you can only update from "1" to "2" and to "3", can not skip "2" and directly from "1" to "3".
One way you can check your current version: with the wifi open, settings--about phone--wireless update(can see your current version)--check for updates( update to the latest version based on your current version).

gwrudy · Wed May 03, 2017 11:03 am

Hi there..
Im from indonesia. I think we all have same trouble right here. the touch screen touch its self "gosh touch". and the trouble start when android up grade to 7.0. finally I hope there is any attention and solve for this trouble as soon as posible. actually I like this phone. so please fix it up...thx..

khubeo · Wed May 03, 2017 1:27 pm

This is not the problem we are discussing in this topic.

My problem is dark screen and after images, as I presented in the pictures at the beginning.

Thu May 04, 2017 5:55 am

khubeo wrote:
This is not the problem we are discussing in this topic.

My problem is dark screen and after images, as I presented in the pictures at the beginning.

Re: Issue after update 20170414
Postby Don Harry » Mon Apr 24, 2017 2:41 pm

lOCAL UPDATE (again) fixed some problems at mine.
I overinstalled the update by local update again.
Since then the buttons are working fine again, the touchscreen as well.

>No data lost like with the factory reset solution< ;-)

Serious screen issue after update

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