Hi friend, thanks for getting in touch. We are looking for the solution about this issue. We will release the solution timely on our official forum if any update. Please keep tuned.

@blackview_admin,

You always have the same answer, wait ... wait ... and us, we keep our phones with dammaged screen, dammaged speakers, etc ... etc ...
Also, seems no solutions from different sellers ...
Also, no solution from BV service (many mails without answer)
Users like me, begin to be tired of this attitude !
Now we just need real solutions and not your usual promises (copy and paste each time)

I didn't see ANY response for days. I hope admin wasn't executed because of our complaints.

blackview_admin wrote:

Hi friend, thanks for getting in touch. We are looking for the solution about this issue. We will release the solution timely on our official forum if any update. Please keep tuned.

Can you please contact the seller from your end and tell him to help me? I'll be so gratefull. The phone is awesome but screen problem really stucks me.

Hope you will help.

Tomator wrote:

I didn't see ANY response for days. I hope admin wasn't executed because of our complaints.

Executed or not executed ... i didn't see any difference for our problems !

Admin's execution means lost experience and new admin with old messages to paste and less hope for us to get our peoblems solved.

I waited long and got the answer from AE Smartphone Center that sold me the BV6000:

Dear friend
We only fix it in the first 3 month
Then we only fix the software in one year
And we do not fix man made damage
But u can send us a video to YouTobe and share us the link.
https://www.youtube.com/
We can help u to find the problem of the phone
If we can not help u
Hope u can find a repair store to fix it
Laura

3 months? How about ONE YEAR WARRANTY? Software repair? I get it through OTA. Admin, can BV help with this case?

The seller requires to BUY warranty. I civilized world one year warranty is a standard, the customer may buy extended warranty sometimes.

What is the screen problem?
If you have the swollen battery, you must replace a new battery from the online shop.

Hello everyone, this forum had some problem before. And now everything is becoming ok now.
As for the swollen battery, we have reported to our technical person, any solution we will publish on this forum.

blackview_admin wrote:

What is the screen problem?

The screen was shown on the first page of this topic. It got worse then, more photos here:

https://goo.gl/photos/1fyjmEJPe67dQ9s17

And the movie is here:

https://youtu.be/55NPs2GqANk

Now the touch stopped working:

viewtopic.php?f=142&t=119744&p=299331#p299331