Blackview User Forum

 
bruderschaft
Topic Author
Posts: 2
Joined: Tue Jan 03, 2017 9:01 am

Warranty processing BV6000

Tue Jan 03, 2017 9:21 am

Hello,
I have on 3 September 2016 about Amazon (seller CRossTheSea)
The BV6000.
Now after the fifth month, the device is no longer booting.
Please give me a reference address where the guarantee can be settled.
Thanks and regards
 
User avatar
blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Warranty processing BV6000

Wed Jan 04, 2017 6:57 am

Hi,

Please you can contact the seller for help, they will help you with how to claim for warranty.
 
arroyo
Posts: 7
Joined: Tue Oct 18, 2016 10:41 am

Re: Warranty processing BV6000

Wed Jan 04, 2017 12:53 pm

Regarding my BV6000 and proximity issues, seller said to send email at blackpeachsale01@foxmail.com ... I already did. No answer.
I also posted here a detailed description of an issue on this forum. No answer.
It is been a month and I have phone that does not dim the screen while making calls.

Warranty claims are very hard to process.
 
Spinebreaker
Posts: 31
Joined: Sun Sep 11, 2016 1:05 pm

Re: Warranty processing BV6000

Thu Jan 05, 2017 6:34 pm

You can calibrate it in the developer settings, but it wont help much because its a software bug or a shitty sensor.
You will get the same problem even with a new phone.
 
Bigjdc
Posts: 1
Joined: Thu Jan 19, 2017 11:03 pm

Re: Warranty processing BV6000

Thu Jan 19, 2017 11:11 pm

Hi,

Had same issue, managed to reset the threshold via the service menu.

Dial - *#9646633#*

Look for sensor's, then you check if working.

Will make a 'howto' if you like?

Who is online

Users browsing this forum: No registered users and 1 guest