next try:

my phone shuts down randomly.
tried any setup send it back the put a new software on it still same problems - any help?

+ where can i get parts for my bv5000? looks like your service center dont understand english. after 6 mails i get a maybe 130 dollar for a screen and a loud speaker? serious? iam sad - was really happy about that bv5000. after the screen cracked i ordered the bv6000 but just trouble . .. . with the new phone. its in warranty but i prefer to fix something by myself instead of sending it in an out and wait 3 month

Hi, you can buy the spare parts from online stores or send email to service@blackview.hk to buy the spare parts you need.