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Black screen with logo blocked after ota update
Posted: Sat May 07, 2016 5:59 pm
by robertolg
Hello:
Today 07 May 2016 an ota update has appeared on my A8. I have downloaded via wifi, everything ok but when the A8 was updating, in the reboot operation, sudenly stooped and a black screen only with the logo come up blocking my A8. I waited for 2 hours and nothing changed.
I don't know why and what to do.
Thanks
Re: Black screen with logo blocked after ota update
Posted: Mon May 09, 2016 2:21 pm
by Alvaro
I have the same problem.
I take off the battery when appear the Black screen with the Error. Next, I turn on the phone and appear the logo of "Blackview" but don't happen anything. It takes ten minutes so.
Please help, I bought the phone 3 days ago...
(Sorry for my English, I'm Spanish person").
Re: Black screen with logo blocked after ota update
Posted: Mon May 09, 2016 2:27 pm
by Alvaro
I have the same problem, my A8 it's blocked with the logo of "Blackview" on a black screen. Please fix that. I bought the mobile at 3 days ago.
Re: Black screen with logo blocked after ota update
Posted: Tue May 10, 2016 7:07 am
by blackview_admin
Alvaro wrote:I have the same problem.
I take off the battery when appear the Black screen with the Error. Next, I turn on the phone and appear the logo of "Blackview" but don't happen anything. It takes ten minutes so.
Please help, I bought the phone 3 days ago...
(Sorry for my English, I'm Spanish person").
Hi,
The new OTA upgrade will help to solve this problem.
Best regards,
Admin
Re: Black screen with logo blocked after ota update
Posted: Tue May 10, 2016 7:24 am
by robertolg
Is posible to get an ota update with the phone blocked like that? How?
Thanks.
Re: Black screen with logo blocked after ota update
Posted: Tue May 10, 2016 6:13 pm
by Alvaro
How suposse to be update my A8 if I can't turn on....
Re: Black screen with logo blocked after ota update
Posted: Tue May 10, 2016 11:07 pm
by error ccx
how to download the new OTA if the phone is not included?
Re: Black screen with logo blocked after ota update
Posted: Thu May 12, 2016 5:58 am
by blackview_admin
Alvaro wrote:How suposse to be update my A8 if I can't turn on....
Hi ,
we will provide the rom here, and if your smartphone can not turn on, you can choose to flash it.
Best regards,
Admin