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Alchemist
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Posts: 1
Joined: Mon May 31, 2021 6:10 am

BV9500 Plus issues with screenshots

Mon May 31, 2021 6:23 am

Whenever I try to take a screenshot with my phone it
a) doesn't take the screenshot;
b) takes the screenshot but doesn't save it;
c) works as it should.
Usually I have to try many times for the screenshot to be properly taken, and when it does work sometimes when I check the image on the album it's only a partial image, with most of it being black. I have tried both methods with power + volume down and the S-capture option on the function tab.

I have been using this phone for a little over a year now, and I have had this problem since day one.
 
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Re: BV9500 Plus issues with screenshots

Tue Jun 01, 2021 3:04 am

Alchemist wrote:
Whenever I try to take a screenshot with my phone it
a) doesn't take the screenshot;
b) takes the screenshot but doesn't save it;
c) works as it should.
Usually I have to try many times for the screenshot to be properly taken, and when it does work sometimes when I check the image on the album it's only a partial image, with most of it being black. I have tried both methods with power + volume down and the S-capture option on the function tab.

I have been using this phone for a little over a year now, and I have had this problem since day one.

Hello, could you please screenshot the pic for us to check?

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