Recently I found a way to unbrick the phone by following this clip: https://www.youtube.com/watch?v=A3TmXtOA0IA What I did: - I Opened the SP Flash tool. Chose only the PRELOADER and hit "Download" (as describe in that clip at 16:38) - Then I connected the Phone (with Battery inserted), pr...

No respond from Blackview admin until now?
I have done everything they want, and got nothing.

My BV5000 is dead for a long time and I see no future in repairing. How poor customer service from Blackview.

Today I have managed to make a video about my problem. Please take a look at this video: https://youtu.be/RIE-L33oR9w When I connect it to my PC, the PC can not detect the phone. However, if I press 'Volume+' and 'Power' button together for about 10s, it is detected in 1 second and then disappear ag...

OK I will try to make a video.

I follow all the steps, it even display Download Ok at the end. But when I disconect it from PC, try to turn it on by holding power button, it didn't respond: screen is black, no vibration, nothing. And then when I connect it to PC, the PC don't regcogzine it. I try to hold Power and Volume+ button ...

No it is NOT rooted.

I updated to 6.0 using your OTA UPDATE.
And then tried to flash it back to 5.1 using your manual in this forum.

After update to Android 6, my phone was very slow, use more RAM, and can not charge. I tried to flash it back to 5.1 using manual in this forum. It showed download finished successfully, but when I disconnect the phone from PC and hold power button, it was not turn on. No respond at all. Try to hold...

My phone is dead now.
Do many ways but it can not turn on.
Seller said because I updated it, the warranty is no more available.

Don't know what to do.
Can I send it to Blackview for repair?
I will pay for shipping.

I got similar problem. I left it overnight and the battery only increased 5% Charged it one more hour and only went up 1%. That was so strange, and now my battery is 30% Can I flash it back to Android 5.1 using this manual? http://bbs.blackview.hk/viewtopic.php?f=96&t=1027 The manual is for win...

I have similar problem

I charged it over night and the battery only incease 5%.
Charged it one hour more and only 1% up. Now my battery is 25% and almost no charging.

I did fatory reset and nothing change.

We need a solution soon...