Hello Blackview Support Team, I would like to tell to you that since february 10 aprox, it seems that the issue is gone . The screen keeps working fine for a week long now. I did nothing, except keeping updated all the apps in the smartphone. The screen is now working fine for a reason I don't know....

Hello, could you please describe your problem to me? The problem is that the touchscreen stops working randomly. The only way to get it working again is to lock the device and unlock it again, then the touchscreen works perfectly fine again. The issue is absolutely random. It can happen anytime, us...

Hello. I resetted my BV9100 to factory settings on Sunday 3. After that I installed all my apps from scratch and updated all the system apps. Working fine for about two days long!. The third day after, unfortunatelly, issue came again, but is very much less frequent (Once or twice a day). Would you ...

Hello, I hace sent the mtklog.zip file to the email provided using wetransfer. I tried Dropbox first, but It is not suitable for a file so Big.

Thank you.

Hello, finally I managed to get a log when the issue happened. The "problem" is that I had to record the log for almost 3:30 hours long, because the issue is absolutely random, and this is the time I had to wait for the issue to happen. Just after that I stopped recording, so I guess the i...

Hello. I will try to catch a log when the touch screen stops working. It is absolutely random, so it will be a bit difficult for me to reproduce the issue while conected to the computer and get the log with adb.

Thank you so much for your attention.

Hello, I'm a proud owner of a blackview BV9100, bought a year ago on Blackview's Aliexpress official store. A weird problem arised some weeks ago. Sometimes the touch screen stops working. The only way to get it to work again is using the lock button to lock device and wake up it again. Then the tou...