With regard to the still-in-development Android 10 update, I gather a result like this means no upgrade for now:

Dear Sysadmin: My BV9900Pro is o BV9900Pro_EEA_S900AA_V1.0_20200601V09_20200604-1934.  It has boot loop and shut down issues - 100% repeatably by using the FLIR app in live mode and enabling the LED simultaneously - the phone will reliably reboot itself within 30-90 seconds.   I've also found that t...

Dear Admin, I provided the IMEI and purchase information via email to the employee, Julia, who reached out to me, thank you, but that support conversation stalled on 12/26 with: Hi Customer, The mainboard is broken probably. And while I believe that is a reasonable diagnosis (I suspect the battery a...

Mine is bootlooping too- Build BV9900Pro_EEA_S900AA_V1.0_20200601V09.  2nd day out of the box.  It's a suboptimal unboxing experience to be sure. It will boot successfully if I switch to "normal" from "fast boot" and runs for a while, but sooner or later it starts bootlooping aga...