Hello the same thing happened to me, this happens because every day I loaded my BV P10000 pro you just have to do a little cleaning with a smartphone specialist and everything is solved

I have a P10000 pro and it has started to fail at the time of recording video is cut or paused, also in whattsapp the videos are cut at the time of recording and the audio messages only record 6 seconds
can you help me with this problem?
Thank you