Dear Sir: If my photos and videos were stored at Google Drive or Google Photo, I wouldn't be here to waste my time and spend yours. The problem is that my google acount is not synchronized with my phone, thus I don't have any backup of may files stored at my phone. I've checked this again before I s...

Dear Sir: Ok, for " slide down the notification bar of the phone ". The problem is to " select the option to use the USB connection to transfer files ", because it needs the PIN code to enable this option, and as you know the PIN code has changed. Please provide me another way fo...

Dear Sir:

Just a detail about my last minute email: 
- With my phone series number, I wonder if it's possible to remotely access to my phone and provide a backup copy of my files to a cloud.

Regards.

Dear Sir: Your tech team should solve this problem now for the existing phones, and not also for the future models. I paid for a phone that supposedly works. This is clear enough. About connecting my phone to a PC, this also doesn't work. My main worry is this. I don't see a way to copy my photos an...

Dear Sir: The meaning of BV 8000Pro is "BV8000 Problem", don't you agree? I'm without phone 5 days ago, and I've noticed one thing: - The administrator is not solving the present problem but gets hypothetical solutions from the others. This is not correct. I purchased this phone and I dese...

Dear Sirs: Please help me to resolve the following problem: 1.- I have purchased a Blackview BV8000 Pro mobile one year ago. Until last saturday morning it worked well. 2.- My phone has the screen access code enable. I normally use finger print access and every once in a while it also prompt me for...