Hi, Connected to the charger for 12 hours, but nothing happen when trying to restart phone with recovery procedure. Phone always remains OFF. When plugged to the charger, the light on right top remains always red. When I connect the phone to PC, it does not recognize anything, always get the message...

Hi,
Factory reset not working, phone remains OFF.
Can you advise another solution, please?

Thank you.

Hello all, Happened to me this morning, BlackView 9500, not pro. New update available, downloaded, and after phone totally blocked shut down. impossible to restart it!!!!!!!! I need my phone back!!!!! @Blackview Admin: Can you please tell the procedure to follow to recover my phone? Already removed ...