What I would do first, is to check that the volume + and - keys/buttons work freely. It could be that one of these buttons is stuck, preventing you from booting up the phone accordingly. +1 You're right.  The volume buttons are not working properly.  Occasionally now when it's able to boot up but t...

Mine has also this same problem. It happened a month ago. Suddenly some sound distortion was heard from the rear loudspeaker intermittently. Then, a week ago all the sound coming from the rear loudspeaker was distorted with a "brrrrrr" noise coming out for a second after the sound from th...

Hi there, it looks like your speaker is faulty. I highly suggest you to contact your seller to have it replaced under warranty. Here you can find official dealers/repair centers (just in case your seller doesn't want to honor warranty terms): http://www.blackview.hk/global-agents/ If you are handy ...

Hi Blackview,

Please help! My BV9500 pro cannot boot up. It keeps on flashing the “Blackview” screen every 20 seconds or so with black background but doesn’t go any further. I tried drain the battery and then recharge but still the same. What to do?  Help please!  Thank you!

Hi, my loud speakers sound is muzzled and sound is not clear. I only used phone for few months. What can I do? Do you have repair center in Hong Kong?

Thanks

Use wired charge with all apps and wifi closed should do the trick. 

However, because Blackview communicates fast charge wirelessly also, and when it doesn't and is super slow, it's extremely disappointing. A bit misleading too...

Had similar problem with always hitting the PPT buttom and the intercom comes up and need to switch it of.  Very troublesome.  I asked the CS on Messenger and he/she taught me how to disable it. 

Much more convenient to use now

Yes, my first charge from 8% to 100% took over 20 hours. I haven’t been able to fully charge since then. Charged over 40 hours and only 85%. Asked for help on email and chat but no response or 0 help. After sale doesn’t work on website. Horrible experience!!