I wish I could get an answer also with information on how to send the phone back.
But I will keep trying sending Kelly emails, how there can be only 2? people taking care of things like this is beyond me. They probably get lots of emails during one day.

I will contact Blackview again since they are the one selling it to me and hope that they accept my request this time.

One step forward and another one back. The download link worked, thank you for that, I didn't pay enough attention reading. Now the program doesn't complain about the checksum file. But instead I get a fail message after it does the checksum routine.  The message is as follows:  Warning: Maybe error...

Great tutorial as all the others I have read. Problem is the old download link for checksum generator that doesn't work, and none of the ones I have found seem to work in giving me a checksum.ini file. So until I find a checksum generator that actually works for me I have to resolve to buying differ...

I am in desperate need of help with trying to flash stock ROM onto my phone after it went dark. It all started when my phone froze while watching youtube and I pressed the power button once, short press, not long for restart. The screen went black and stayed black after that. Now I can press the pow...

I have a problem with my BV9500 Pro which I purchased directly from Blackview via their campaign on Indiegogo and got delivered to me on the 23rd of October. After it froze while watching youtube I pressed the power button once and the screen went black and after that I can't do anything.  No matte...

I have a problem with my BV9500 Pro which I purchased directly from Blackview via their campaign on Indiegogo and got delivered to me on the 23rd of October. After it froze while watching youtube I pressed the power button once and the screen went black and after that I can't do anything.  No matter...