Blackview User Forum

Search found 8345 matches

by blackview_admin
Tue May 11, 2021 6:01 am
Forum: Service and tech
Topic: Fingerprint sensor Dosen t work
Replies: 3
Views: 626

Re: Fingerprint sensor Dosen t work

Haluk wrote:
Hi On my bv9500 plus doesn't work fingerprint sensor. I want to know what i can do to fix this bug.

Hello, the fingerprint was broken, or you can contact the after-sales department directly, here is the email: support02@blackview.hk.
by blackview_admin
Tue May 11, 2021 4:28 am
Forum: Service and tech
Topic: BL6000 Pro fingerprint sensor not working / options disappeared
Replies: 78
Views: 10970

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Hi, OP here. I contacted my local official Blackview store, sent them the phone and they repaired it free of any charge. Sadly this procedure took extremely long (almost 2 months) but frrom what I understood it was because meanwhile Blackview changed their suppport company for the official store in...
by blackview_admin
Fri May 07, 2021 9:28 am
Forum: Service and tech
Topic: BV 6800 Pro won't detect headphones
Replies: 1
Views: 423

Re: BV 6800 Pro won't detect headphones

Tried with original/other headphones, and 2 adapters, original and extra bought. Sound outputs both from headphones and from speaker as Android won't detect them and switch automatically. Is there any fix for this? Can you send an email to me? I have to send our file to you to write the IMEI number...
by blackview_admin
Fri May 07, 2021 9:05 am
Forum: Service and tech
Topic: Fingerprint sensor Dosen t work
Replies: 3
Views: 626

Re: Fingerprint sensor Dosen t work

Grigorasm wrote:
Hi! Now i realised that. On my bv9900 pro doesn't work fingerprint sensor. I want to know what i can do to fix this bug.

Hello, the fingerprint was broken, or you can contact the after-sales department directly, here is the email: support02@blackview.hk.
by blackview_admin
Fri May 07, 2021 9:01 am
Forum: Activity
Topic: BV6600 No carriers support it in the US
Replies: 1
Views: 372

Re: BV6600 No carriers support it in the US

I have been calling every carrier and none of them know what it is or support it in the USA. Looks like I will be sending it back. Called these carriers so far: AT&T, Straight Talk (they just sent and at&t sim and then said it didn't work), US Cellular... Hello, sorry to tell you that the B...
by blackview_admin
Fri May 07, 2021 8:51 am
Forum: Service and tech
Topic: Android 11
Replies: 5
Views: 1821

Re: Android 11

user789 wrote:
Hello, is there any possibility to get android 11 for bv9900 pro?

Hello, the Tab9 hasn't planned to update Android 11.
by blackview_admin
Fri May 07, 2021 8:10 am
Forum: Users sharing
Topic: BV6300 Pro
Replies: 1
Views: 124

Re: BV6300 Pro

Sorry, can't seem to post to the B6300 pro forum. I am considering buying a BV6300 and I have a query about what apps are pre-installed on the BV6300pro. I like a phone to be as near stock as possible, but amongst the apps I do not like very much are FaceBook, twitter and other social media apps. D...
by blackview_admin
Fri May 07, 2021 8:05 am
Forum: Service and tech
Topic: Bv9800 speaker problem
Replies: 11
Views: 3205

Re: Bv9800 speaker problem

Tramper wrote:
My speaker works but sounds like it blown. Anything should do before replacing the speaker?

Hello, this is the speaker problem and you have to replace it.
by blackview_admin
Fri May 07, 2021 8:01 am
Forum: Service and tech
Topic: BV9800 Pro locks up
Replies: 1
Views: 41

Re: BV9800 Pro locks up

Tramper wrote:
My BV9800 Pro will randomly lock up, usually happens when texting but don't know if that's what causes the problem. I tap the on/off button it works fine again..for awhile

Can you restart to check? If it still can't work, you have to restore the factory settings.
by blackview_admin
Fri May 07, 2021 7:57 am
Forum: Service and tech
Topic: BV9800 Pro Wireless Charging Stopped working
Replies: 9
Views: 844

Re: BV9800 Pro Wireless Charging Stopped working

I've the exact same Problem. Phone worked and charged wirelessly without any hickups for the last 10 months, two days ago it suddenly stopped charging. I have several wireless loading pads, ein genuine Blackview, two 10W Qucikload systems (one in the car) - all of them functioned flawlessly since d...