Blackview User Forum

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by blackview_admin
Thu Jul 09, 2020 6:02 am
Forum: Service and tech
Topic: A60 crashed
Replies: 1
Views: 119

Re: A60 crashed

I have had my phone since 08 May 2020, and this morning while trying to make a phone call it suddenly crashed. All I have is a blue line on a black screen with the words 'main camera' on. It wont do anything when pressing buttons on the side. This is my medical emergency phone and need it 24/7. Wha...
by blackview_admin
Thu Jul 09, 2020 5:53 am
Forum: Service and tech
Topic: null imei for bv6800 pro
Replies: 3
Views: 783

Re: null imei for bv6800 pro

same to me after rom upgrade can you please provide a valid alternative to fix? mine has only 24h of life thanks! Hi, sorry for the inconvenience caused to you. In order to solve your problem more efficiently, please send your problems to support02@blackview.hk, and then our support will contact yo...
by blackview_admin
Thu Jul 09, 2020 4:00 am
Forum: Service and tech
Topic: Support téléphone
Replies: 3
Views: 224

Re: Support téléphone

Bonjour, Je souhaiterais un support pour fixer mon bv9900 pro sur ma moto. Existe t'il un support original blackview ? Sinon, si j'essai de coller un support sur le bv9900 pro, cela va coller voir en pièce jointe. Merci par avance Cordialement Dridric Hello, You mean you want to connect the phone w...
by blackview_admin
Thu Jul 09, 2020 3:59 am
Forum: Service and tech
Topic: NFC Issues
Replies: 1
Views: 100

Re: NFC Issues

Bought a new 9800 Pro recently, and am running into major issues concerning the NFC. Phone will not connect to a multitude of devices that I KNOW work with other NFC connections after confirming with a Samsung Galaxy S9+. The devices include: Marantz Audio CR611 Sennheiser HD1 Momentum headphones A...
by blackview_admin
Thu Jul 09, 2020 3:55 am
Forum: Service and tech
Topic: sometimes Myflir app stuck
Replies: 4
Views: 223

Re: sometimes Myflir app stuck

sometimes the Myflir APP faild to start.  the app main screen loads but you see black screen where you suppose to see the thermal image. after few seconds error message appear that the "myflir had stopped" with two buttons: "wait" or "close app". in *#87# the raw therm...
by blackview_admin
Thu Jul 09, 2020 3:55 am
Forum: Service and tech
Topic: sometimes Myflir app stuck
Replies: 4
Views: 223

Re: sometimes Myflir app stuck

angel82 wrote:
also I have the same problem, after update of 29/06 .. as long explained in another discussion ...

May I ask if some permissions are not open when you go in, please long press the apk, and then clean the apk memory and cache, and all permissions are allowed after re-entering
by blackview_admin
Thu Jul 09, 2020 3:49 am
Forum: Service and tech
Topic: BV9900 Pro Thermal Camera Problem
Replies: 14
Views: 935

Re: BV9900 Pro Thermal Camera Problem

angel82 wrote:
After the update 29/06 the screen of MyFlir Is black

Hello, May I know which one you are using? I was confused. BV9900 or BV9900PRO?
by blackview_admin
Thu Jul 09, 2020 3:47 am
Forum: Service and tech
Topic: Bv5500pro Whatsapp problem
Replies: 5
Views: 324

Re: Bv5500pro Whatsapp problem

Hi ,all, I buy a bv5500pro phone  because I break my old samsung. But there is  a big problem for me.  my key customer  use whatsapp excessivekly and it is expected  that I  am ONLINE just everywhere  . But whatsapp keep randomly disconecting while phone is not used (locked).   After several -about...
by blackview_admin
Wed Jul 08, 2020 10:35 am
Forum: Service and tech
Topic: sometimes Myflir app stuck
Replies: 4
Views: 223

Re: sometimes Myflir app stuck

sometimes the Myflir APP faild to start.  the app main screen loads but you see black screen where you suppose to see the thermal image. after few seconds error message appear that the "myflir had stopped" with two buttons: "wait" or "close app". in *#87# the raw therm...
by blackview_admin
Wed Jul 08, 2020 9:53 am
Forum: Service and tech
Topic: FLIR libraries etc for other ROMs
Replies: 2
Views: 176

Re: FLIR libraries etc for other ROMs

Hi there, I hope this does not get deleted right away. Please, could you get some of the code open sourced so the FLIR camera also works with other ROMs? You could actually save a lot of $$$ in development time on your side. The GSI / LOS community is strong in keeping up with development. All is n...