At present my 9500 has a 5th October security patch but my 9500Pro is only on a 5the July security patch. Both insist they are up to date so checking for updates obviously doesn't get the latest available software!
Both on Android 8.1.0 but different security patches!

Yamach wrote:

Isak where did you buy the crystal?

Depends on your country, just googled and found this for me:

https://www.amazon.co.uk/sinogoods-Blac ... B07GTYD7GX

An OTA update has been released. It carries a setting to turn off the PTT button ;) After each update i reccommend, as always, to factory reset your device to avoid weird issues and bugs. I have the update on my 9500 but not on my 9500Pro! When I try to update the pro it says its got the latest sof...

Glad to hear I'm not the only one waiting!
Can you tell me are you able to access the number keyboard during phone calls when you need to get through automated switchboard?
It would be nice to know if it's a problem with my phone or a problem with the software on all the phones.

I'm in the UK. SIM cards are now working after doing a factory reset with the cards in place. Memory card also now working as additional internal memory after several reformers in the phone. SIM Toolkit app still reports that it is not ready or unsupported when I try to open it, but SIMs can be mana...

When will you add sections for the BV9500 and BV9500PRO? I'm presently having a few problems with my 9500 and I'm still awaiting delivery of my 9500PRO. Main problem on the 9500 is that the screen and buttons are all unresponsive during a phone call, great when you're holding the phone to your ear b...

All fixed and working now! I did a factory reset with the cards still in place and when I came back to it the card was active and asking to download settings before I even picked it up. So simple solution- factory reset with cards in place! I did try a factory reset earlier just to restart the norma...

I'm in the UK. But that shouldn't make much difference as the 9500 is supposed to work on all systems.
It's almost like they forgot to connect the card trays during manufacture as the 128Gb SanDisk card isn't recognised either.

I am having exactly the same problem with my 9500 bought from the Blackview web site that has just arrived.
Two different SIM cards on two different networks not recognised in either of the SIM slots and memory not recognised.
I've sent an email to Kelly about it.