Hi, thanks for your answer,

I bought your product threw the website Rakuten and the seller has disappeared!

Can you propose me any other solution?

Best regards

Louis

hello BV team; I've bought one of your product last year (june 2017) and since two days i can't start it even when i charge it. The recovery mode doesn't work either (Volume + start button) so i can't reboot it or download updates from my computer. I only have the red light when i charge it. It's a ...