Your response is evasive and does not accept any responsibility for your poor warranty service and the fact that you do not respond to messages on your so called Blackview Official Store.

Blackview is surely the most unhelpful and arrogant company it has ever been my misfortune to deal with. Your latest suggestion is equally unhelpful as the vendor is dishonest. Why is it so difficult to get replacement parts and why does the Blackview online store NEVER respond to messages? Time for...

So what you are essentially telling me is that you are unwilling and uninterested in honouring the warranty on your product?

Which bit is it that youa re sorry about, that the store did not respond to my question or that you have the money but I have a useless phone?

Your store has been unable to help me.

Thank you fopr your feigned sympathy. What are you going to do to help me obtain the parts needed to fix this phone under warranty?

Unfortunately the seller does not respond to requests for warranty service, so your suggestion is unhelpful.

The solution you have provided does not solve what is clearly a hardware problem.

I am not looking for a speaker, I want a microphone. Can you please advise where I can get one from? The phone is under warranty so you should be able to provide one.

1 Firmware version is V5.0-20180119.
2 Device has been updated
3 Factory reset has been done but fails to solve problem

Can you be more specific as to where I might purchase a replacement microphone, as not of the vendor I have contacted on Aliexpress can supply?