Blackview User Forum

Search found 18 matches

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by McDonald
Sat May 26, 2018 9:31 pm
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 67127

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Today my device had a reboot after just over 2000 working hours. Not sure what caused it. The wifi was off  and Duraspeed on at the time. My device is still using ROM version 20180124. After the reboot and turning the wifi back on the OTA popped up with update 20180228 suddenly. Not sure if or when ...
by McDonald
Thu Apr 05, 2018 11:42 am
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 67127

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Definitely think changing the settings of my wifi router solved the reboot issue for me finally. :D :D :D what exactly did You change in settings? and one more, if i Wipe data/do factory reset phone will be have original software or the lastest stay? actualy its 20180124 The router was set to be ab...
by McDonald
Sun Mar 25, 2018 7:13 pm
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 67127

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

My device has still firmware 20180124 and is running for 535 hours (22 days) now.
Activated (and updated) DuraSpeed a couple of days ago.
Definitely think changing the settings of my wifi router solved the reboot issue for me finally.

:D :D :D
by McDonald
Mon Mar 12, 2018 8:57 am
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 67127

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

At the moment my device has done 214 hours without a reboot. Looks like changing the wifi settings of my old router solved the problem for me. 8-)
by McDonald
Sun Mar 04, 2018 5:19 pm
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 67127

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Are you sure you actually updated your phone, as the local updates only appear to work and the firmware version stays the same. Can you post a screen shot of your device firmware version page? I myself didn't change the charging board just did a PC app update via USB cable and my BV is pushing 700 ...
by McDonald
Sat Mar 03, 2018 2:59 pm
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 67127

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

It would be worthwhile testing whether it is the wifi router causing the phone to play up...try using a different wifi router as a test. If you can definitely isolate the reboot to only occuring when wifi is on that's a good lead. At the moment I have only one router at home. It's an old D-Link DIR...
by McDonald
Sat Mar 03, 2018 11:27 am
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 67127

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

My device is working again, but even with a new charging board it keeps rebooting. The device is fully charged (100%), the wifi turned on and it reboots multiple times (more than 5 times in a row). So the charger board and firmware update 24012018 are not fixing the rebooting issue of the BV8000 in ...
by McDonald
Wed Feb 28, 2018 7:05 pm
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 67127

Re: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody

Great! I'm waiting for some additional user feedbacks, just to be sure, and i'll mark the reboot issue as solved ;) Nothing has been solved here. Replaced charger board v1.1 1733 with new board v1.1 1737 and the device still reboots. Device has the latest firmware. Device just rebooted while being ...
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