Blackview User Forum

Search found 9 matches

by rafaelia
Tue Jul 10, 2018 8:53 pm
Forum: Service and tech
Topic: [TRACKED] after update 20180105-1104 battery doesn't charge
Replies: 206
Views: 126370

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

I'm also having this issue, phone will not charge since updating to 20180105-1104, also the same problem exists on 2018062921 I downgraded back to 20171227 to be sure that the phone wasn't at fault and yes, it's definitely a software issue. Fyi I was one of the unlucky people who bought this phone w...
by rafaelia
Wed Jan 03, 2018 5:24 pm
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 277883

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Weird, I thought I updated it a few days ago.
Updating now, will report back

Edit: My mistake it was on 20171227, didn't read the full build number
by rafaelia
Wed Jan 03, 2018 3:09 pm
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 277883

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Replacing the charging board has definitely helped with this issue (less rebooting), however it does still reboot on it's own, and this is with update; 20170803_20171227.

So unless the board I purchased also has a fault, I think it's safe to assume that this could also be a software problem.
by rafaelia
Sun Dec 24, 2017 11:52 am
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 277883

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Mike! wrote:
One should at least wait 2 weeks before stating the reboots are really gone. I once had 10 days without reboot before they came back (did not change the board yet).


You're right, I spoke too soon, it just restarted on it's own... :|
by rafaelia
Sun Dec 24, 2017 10:40 am
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 277883

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

Update: After replacing the charging board in my phone on the 21st I've experienced no further restarts, it seems to have resolved the issue.

It does seem that this was a hardware issue after all,
To reiterate the board I purchased was version 1.1

Hope this helps :)
by rafaelia
Thu Dec 21, 2017 10:41 pm
Forum: Service and tech
Topic: [SOLVED] How does NFC card emulation work?
Replies: 3
Views: 3784

Re: How does NFC card emulation work?

I can't be sure, but I can restrict it's network access, I may have to use Android Pay if nothing else works though. Anyway do you have any further information on android's built in card emulation mode? And what is a security element exactly? If I can make NFC payments naively just using the OS inst...
by rafaelia
Thu Dec 21, 2017 9:35 pm
Forum: Service and tech
Topic: [SOLVED] How does NFC card emulation work?
Replies: 3
Views: 3784

[SOLVED] How does NFC card emulation work?

Not reporting a problem, just looking for information. In the NFC setting menu there's a option called 'Card Emulation' which is nonfunctional, reporting that there's 'No security element', how do I go about obtaining one? I also used app called 'NFC Card Emulator' which successfully reads the NFC c...
by rafaelia
Thu Dec 21, 2017 3:49 pm
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 277883

Re: [TRACKED AND INVESTIGATING, CULPRIT FOUND] Phone reboots (crashes) at night, startup sound will wake up everybody

The random restarts with my phone had started to increase in frequency, happening around 5 times a day instead of 2-3 like before. Anyway I replaced the charging board that I had ordered today, it's v1.1 (the same version as the one removed from the phone). I'll post an update in a few days to let y...
by rafaelia
Mon Dec 11, 2017 8:26 pm
Forum: Service and tech
Topic: [TRACKED AND INVESTIGATING, ALMOST SOLVED] Phone reboots (crashes) at night, startup sound will wake up everybody
Replies: 378
Views: 277883

Re: [TRACKED AND INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

A little update, even if not as good as you would expect. Our tech team, at the moment, found that replacing the device charging board will solve the issue. Here are some charging board replacements from Aliexpress: https://www.google.it/search?q=bv8000+charging+board&source=lnms&tbm=isch&a...