I have installed the latest ROM: BV7000_PRO_Blackview_20170523 I also put the device as described into recovery mode. However, it didn't solve the problem. I've reached out to Gearbest, and they claim, that I damaged the phone (although using it within specified parameters). I'm trying to make them ...

Hi there The phone is now for 4 days in usage and got already its first swim. However, afterwards, we started to have issues, which seemed to be related to the outdated ROM (charging issues). So we updated the ROM, all worked fine, device completely reset. Still, the back/home and the third button a...