How do you find the OTA screen, it doesn't show up when you search phone? Why don't you put screen shots up so we can see what we are supposed to be looking for? So many problems with the software and so few answers, those that are answered are generally incomprehensible and hard to follow.

I have the misfortune of buying a BV7000 Pro and I have the same problem. BV7000 pro software is very poor and the instructions to update the ROM are not as clear as they could be. Why haven't you done an OTA fix to clear up all the problems that are in this phone? This has been costing us users mon...