I guess the screen or its connection is broken. I guess you have to exchange your phone over your seller. Or you could open the phone and check the screens wire connection. Hi Phil, At first I thought so, but is working perfectly fine unless I open YouTube or MAPS, but I think I will have to ask th...

blackview_admin wrote:

What do you mean about the black lines?

Hi, as you can see in the photo there are some horizontal lines, also when I try to see a video on YouTube or in the web browser the screen goes dark for a while and then comeback.

Hello BV Team, I got a BV7000 Pro 3 weeks ago, when it arrived I upgraded apps and installed new ones such as YouTube, upgraded Google Play Services, etc. But when I first opened YouTube I got black lines in my phone, I tried factory reset but it kept these lines, is there anything i can do to get r...

Hello BV Team, I have installed and upgraded my BV700 Pro and upgraded PlayStore apps and services such as YouTube, but when I opened YouTube for the first time my phone got the BV1.jpeg lines, I factory reset my BV but it kept these lines, any help? Or guarantee I can make valid? I bought it 3 week...