Useless advice...but thanks anyway.

FYI - just last week a friend who saw my phone asked me if I would reccomend it to him. I told him to stay away from Blackview as, although their phone is great, their customer service is terrible. He listened. He bought a CAT instead. So many chinese manufacturers fall exactly on this matter.

Nope, that's a problem about the warranty and customer support policies of Blackview, not the seller. I have a business selling products myself so I know. When a customer buy a product of ours from a wholesaler, and the product is faulty, he's requested to send it back to us directly for replacement...

I AM NEVER GOING TO BUY ANOTHER BLACKVIEW PHONE IN MY LIFE. A PITY, IF CUSTOMER SERVICE WAS NOT SO BAD THE PHONE COULD HAVE HAD A GREAT SUCCESS AS IT IS FAR SUPERIOR (IN PRINCIPLE) TO OTHER AVAILABLE ON THE MARKET. BUT IF ONE HAS TO SEND THE PHONE BACK TO CHINA (3 TO 5 WEEKS) TO THEN GET A REPLACEME...

Is somebody going to respond?

Hello, thanks for getting back to me. I bought the phone in September 2016.
The build number is: V01_20161011
Thank you

Hello giuanz, did you ever find a solution to this problem? I have a BV6000 and I am experiencing the very same problem, though I did not even do an upgrade. Any suggestion on possible workarounds would be hugely appreciated. Thanks TL;DR: So you just pushed an OTA upgrade to thousands of phones, wh...

Something similar but much worst happened to me last week. Now the phone will barely charge if I leave it off and plugged all night. From 0 to 25% in 18 hours. and from 25% to 10 in only 1 hour of use (1 phone call).

Any solution?