Here is a tutorial to flash your device: http://bbs.blackview.hk/viewtopic.php?f=176&t=141026 Flashing is working even if the phone is turned off. If you are not able to flash a phone please contact your reseller for help. Think you are seriously missing the point, a phone should not fail. Expe...

Please reread the issue: 1. Phone was working fine 2. Inserted the OTG cable 3. Phone showed it was charging, usb stick not recognised by the phone using OTG cable 4. Removed OTG cable from the phone, it still showed it was charging, without any cable 5. Inserted charging cable, even though chargin...

I have the same problem, yesterday I inserted a second SIM card and today the display did not react anymore, so I used the OTG-cable and mouse to reboot the device. Now it says that it's charging - but it does not - 0% left ... what can I do. I don't think there is any cable problem... This sounds ...

I cannot power on the phone, so cannot do any updates.

Please reread the issue: 1. Phone was working fine 2. Inserted the OTG cable 3. Phone showed it was charging, usb stick not recognised by the phone using OTG cable 4. Removed OTG cable from the phone, it still showed it was charging, without any cable 5. Inserted charging cable, even though charging...

Has this been resolved?

I have plugged in the OTG cable, firstly it didn't recognise the usb, now it shows it is charging without the cable, and if I do plug in charger, it will not charge.

How to fix?

Tried reboot, did not work. Phone is now dead, the phone is not charging. Tried multiple outlets including laptop, there is no charge on the phone, it is dead. Any tips?

Hi, I completed all 3 upgrades, this process was fine.

Issue I have now is that phone shows it is charging, even when it is not plugged in. Worse, even when phone is plugged in, the phone is not actually charging. Currently down to 15%.

Any tips on how to fix?

Hi, I have just gone through the OTA updates for the phone.

Since the updates, the phone shows it is charging, even when it is not plugged in.

Please advise a fix.

Thanks.