Hi, I was using my fingerprint for security. but suddenly it prompt me for password. I had entered my password but it keeps prompting wrong password. i had been trying for the whole day. what can I do? How do I reset and access my phone again. this is so very frustrating!!!!

i am located in singapore. Yes, I had tried and make all possible connections still nothing.

I just received my new BV7000 Pro from Gearbest. Too excited, I immediately used the phone since there was about 75% battery life. When the battery went to 20%, I connected the charger to AC. The phone indicated "Charging". Unfortunately, the battery instead of increasing in %, it decrease...