Hello,
Yes, I'm also having this problem.

If I select "close", the function is deactivated for me.

Unfortunately, the BlackView Support did not help me.
He did not understand my problem.
Luckily, I found a new headphone jack at aliexpress.
After the exchange works the radio and the headphones again problem-free.

Tomator wrote:

Usually the admin proposes to send mail to service@blackview.hk

Thanks, I will get in contact with the support.

Where can I order spare parts?

The socket itself may be OK but the solder could have broken. Re-soldering the ground terminal on the board can fix the problem. Thanks for this advice. I looked at the soldering connection with a stereomicroscope. Unfortunately no faulty solder joint is recognizable. The board with the contact spr...

Several headphones worked before with the BV6000. Now no more. For all headphones the behavior is as described. - The radio just rushes. - For a test tone for the left channel, I hear this from the left and right headphones. - In the case of a test tone for the right channel, I hear this from the le...

Update:
Left audiochannel is played on the left and on the right.
Right audiochannel is played on the left and on the right.
Centre is played only very quietly.

Friend,
The FM radio need to wear headphones,
may be you forget wearing headphones?

Thank you for your quick response.
I have tried several headphones, with no one worked the radio.
Music I could hear.

Hello,
I have bought a BV6000 to myself two months ago.
Till present I am very contented with it.
Since yesterday the FM radio does not function any more.
Does somebody know the problem?
What can I make?
Send in it is unfavorable, I need the phone.
Yours sincerely Sigro