Blackview User Forum

 
CallMeColt
Posts: 70
Joined: Mon Jan 14, 2019 6:25 pm

Re: 14/8/2019 update doesn't work (error)

Fri Nov 01, 2019 4:10 pm

I also had an error with the install. It's now not showing there is one.

All previous updates downloaded & installed fine.
 
dee-san
Posts: 67
Joined: Wed Oct 19, 2016 10:55 am

Re: 14/8/2019 update doesn't work (error)

Tue Nov 19, 2019 2:58 pm

blackview_admin wrote:
Got your issue, we have tested this many times.
We will fix the problem this week, pls wait for a few days ;)

It's more than a month later - what about the update?
Sorry guys the phones are great, but the support is night and day!
Security updates are from January 2019 ...
dee~
 
Ragheed88888
Topic Author
Posts: 19
Joined: Mon May 13, 2019 2:30 am

Re: 14/8/2019 update doesn't work (error)

Tue Nov 19, 2019 3:01 pm

dee-san wrote:
blackview_admin wrote:
Got your issue, we have tested this many times.
We will fix the problem this week, pls wait for a few days ;)

It's more than a month later - what about the update?
Sorry guys the phones are great, but the support is night and day!
Security updates are from January 2019 ...
dee~

Agreed
They didn't even fix the touch problem
You can't use more than 2 fingers
& Stuttering touch
 
KHunta66
Posts: 3
Joined: Wed Jul 31, 2019 5:39 am

Re: 14/8/2019 update doesn't work (error)

Fri Nov 29, 2019 8:22 pm

Blackview BV9500 Pro

The OTA does not work for English [CA] either.

I have got my phone out of the boot loop which soft bricked my phone. I used SP_flash_tool with Blackview_BV9500_Pro_MT6763_20180829_8.1.0.zip. The result has restored my phone to a state where the phone charges correctly with the supplied charger and cable even wireless charge.

I had one update back in January, 2019 that came through without having to make any changes to the phone. Unfortunately after that update charging was affected severely.

I see ROMs available on other models of Blackview phones that were released after this model. PLEASE, post the latest ROM for the Blackview BV9500 Pro. There is even a spot already available.

This is truly a good phone. Since the amount of OTA related problems is at this level, give those that have the capability the opportunity to keep our phones current.

I am quite sure that if you give us the tools, the community would even step up for those interested and provide the direction they require. 

Sincere thanks,
Kevin Hunter
 
Tanhk
Posts: 3
Joined: Tue Sep 03, 2019 3:35 am

Re: 14/8/2019 update doesn't work (error)

Wed Dec 04, 2019 2:05 am

dee-san wrote:
blackview_admin wrote:
Got your issue, we have tested this many times.
We will fix the problem this week, pls wait for a few days ;)

It's more than a month later - what about the update?
Sorry guys the phones are great, but the support is night and day!
Security updates are from January 2019 ...
dee~

Its a long long wait as usual. Their timing are always inaccurate. days to weeks, weeks to months.  
Will there be an update for android 9 or just an update from the current version??
Great phones with poor technical support is not helping. I don't even dare to recommend to others. 

 
 
Lolo976
Posts: 47
Joined: Sat Nov 25, 2017 7:21 pm

Re: 14/8/2019 update doesn't work (error)

Sun Jan 05, 2020 8:03 pm

Still no news?
 
User avatar
blackview_admin
Posts: 7262
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: 14/8/2019 update doesn't work (error)

Mon Jan 06, 2020 10:40 am

I'm so sorry, long time to reply this post as the former colleague has left. 
Now that the latest stock rom has been updated, you can update your phone again width OTA.
We will post the lastest stock rom link a few days later.
Or you can contact our professional after-sales directly.
After-sales email: support02@blackview.hk
Have a nice day!
 
Ragheed88888
Topic Author
Posts: 19
Joined: Mon May 13, 2019 2:30 am

Re: 14/8/2019 update doesn't work (error)

Thu Feb 06, 2020 4:48 am

Is that what you called a few days?
Are you going to release the update when the phones are too old to use.
You can be accurate by saying 1 year and we can buy another phone in that case
 
Parcheval
Posts: 140
Joined: Wed Dec 07, 2016 11:58 am

Re: 14/8/2019 update doesn't work (error)

Thu Feb 06, 2020 6:20 pm

Ragheed88888 wrote:
Is that what you called a few days?
Are you going to release the update when the phones are too old to use.
You can be accurate by saying 1 year and we can buy another phone in that case

Have a look there for procedure:
viewtopic.php?f=273&t=530309&p=856784#p856784
And there for latest ROM:
viewtopic.php?f=241&p=856653#p856653 -> BV9500 Pro
viewtopic.php?f=272&p=855232#p855232 -> BV9500
BV_BV9500_V1.0_20190320_20190517-0041
 
Ragheed88888
Topic Author
Posts: 19
Joined: Mon May 13, 2019 2:30 am

Re: 14/8/2019 update doesn't work (error)

Fri Feb 07, 2020 1:05 am

Parcheval wrote:
Ragheed88888 wrote:
Is that what you called a few days?
Are you going to release the update when the phones are too old to use.
You can be accurate by saying 1 year and we can buy another phone in that case

Have a look there for procedure:
viewtopic.php?f=273&t=530309&p=856784#p856784
And there for latest ROM:
viewtopic.php?f=241&p=856653#p856653 -> BV9500 Pro
viewtopic.php?f=272&p=855232#p855232 -> BV9500

I've downloaded the non ota 1.49 pro version .. and when i tried to install it the phone goes black as usual and 2 minutes later i become the error message and the phone restarts and didn't update yet

I am downloading the ota version now

Note: i was talking about the pro version all the time

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