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Ragheed88888
Topic Author
Posts: 11
Joined: Mon May 13, 2019 2:30 am

14/8/2019 update doesn't work (error)

Wed Oct 09, 2019 12:18 am

I have downloaded the last update for bv9500 pro but it's size is only 68 MB and when i tryed to install it
the phone goes to the black screen as usual and a few seconds later i become a message says (error)
Then the phone restart without installing the update.
What is the problem with the update ?and why its too small (only 68 MB)

Need a solution
 
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blackview_admin
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Re: 14/8/2019 update doesn't work (error)

Wed Oct 09, 2019 7:51 am

Try to change another language
 
Fabio1979
Posts: 4
Joined: Mon Feb 12, 2018 8:53 am

Re: 14/8/2019 update doesn't work (error)

Wed Oct 09, 2019 7:59 am

blackview_admin wrote:
Try to change another language

Italian Language no good
English Language 2 time no good
????
 
Ragheed88888
Topic Author
Posts: 11
Joined: Mon May 13, 2019 2:30 am

Re: 14/8/2019 update doesn't work (error)

Wed Oct 09, 2019 8:25 am

Same problem even when i switch to another language
*need a solution.

Also I need to know: what's new in the update and did they fix the touch problem?
 
perspicace
Posts: 2
Joined: Wed Mar 07, 2018 10:05 am

Re: 14/8/2019 update doesn't work (error)

Wed Oct 09, 2019 10:22 am

Idem here and change language not solve. Other solution? Please, Thanks :)
 
Ragheed88888
Topic Author
Posts: 11
Joined: Mon May 13, 2019 2:30 am

Re: 14/8/2019 update doesn't work (error)

Wed Oct 09, 2019 11:48 am

Nothing changed
 
vincenzo.bruno
Posts: 1
Joined: Wed Oct 09, 2019 11:47 am

Re: 14/8/2019 update doesn't work (error)

Wed Oct 09, 2019 11:53 am

Goodmorning,
i have the same problem and i try with these languages:
Italiano;
English (UK)
English (US)
China (i think)
but i have also the same problem: " error " and the phone restart.
Thank you
 
chris.hines
Posts: 1
Joined: Wed Oct 09, 2019 9:22 am

Re: 14/8/2019 update doesn't work (error)

Wed Oct 09, 2019 11:54 am

Does not work in  English (UK) either
 
bpz1970
Posts: 16
Joined: Wed Jan 16, 2019 8:56 pm

Re: 14/8/2019 update doesn't work (error)

Wed Oct 09, 2019 4:03 pm

The same happens to my phone. After the download finishes, i press update, phone reboots, shows the system update icon and bar, the bar just gets to one third, then the screen changes to the one with the little green robot that says error. I have tried to perform the update four times with the same bad result. What could I be doing wrong?
 
bpz1970
Posts: 16
Joined: Wed Jan 16, 2019 8:56 pm

Re: 14/8/2019 update doesn't work (error)

Wed Oct 09, 2019 4:39 pm

I have already changed the language from Spanish to English and proceeded to update, but the problem persists. Any other suggestion?

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