Blackview User Forum

 
cribblekris
Topic Author
Posts: 2
Joined: Sun Jul 28, 2019 9:13 pm

More screen and Sound issues

Wed Aug 07, 2019 7:26 am

Sound volume varies continuously I see that this is a known problem. And then the display brightness changes continuously as well, even if automatic screen brightness is set to off. 

Also, if you search in settings you will see wifi assit if you type wifi in the search bar but then when you select it that option is not available. 

Really getting tired of this phone now
 
blackview_admin
Posts: 6580
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: More screen and Sound issues

Wed Aug 07, 2019 8:50 am

Hi, can you post a video about your problem? our tech is handling this issue now
 
BV6000
Posts: 83
Joined: Fri Dec 09, 2016 8:59 am
Location: Spain

Re: More screen and Sound issues

Wed Aug 14, 2019 7:02 pm

It happened to me too, with the first BV9600 Pro that I bought.

They had to exchange it for another BV9600 Pro.

I received a call and the sound started loudly, but after 2 seconds it was low

Other times upon receiving the call, the ringtone constantly rose and fell

Also when listening to music in the Music application and listening to it through the rear speaker, the volume goes up and down all the time

The same in the YouTube application

I recommend you make use of the guarantee and have it changed.

This is another recognized bug

That's why we want updates !!!!
 
blackview_admin
Posts: 6580
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: More screen and Sound issues

Thu Aug 15, 2019 2:06 am

BV6000 wrote:
It happened to me too, with the first BV9600 Pro that I bought.

They had to exchange it for another BV9600 Pro.

I received a call and the sound started loudly, but after 2 seconds it was low

Other times upon receiving the call, the ringtone constantly rose and fell

Also when listening to music in the Music application and listening to it through the rear speaker, the volume goes up and down all the time

The same in the YouTube application

I recommend you make use of the guarantee and have it changed.

This is another recognized bug

That's why we want updates !!!!

Thanks for your feedback, we are testing this now.
 
BV6000
Posts: 83
Joined: Fri Dec 09, 2016 8:59 am
Location: Spain

Re: More screen and Sound issues

Thu Aug 15, 2019 8:37 am

blackview_admin wrote:
BV6000 wrote:
It happened to me too, with the first BV9600 Pro that I bought.

They had to exchange it for another BV9600 Pro.

I received a call and the sound started loudly, but after 2 seconds it was low

Other times upon receiving the call, the ringtone constantly rose and fell

Also when listening to music in the Music application and listening to it through the rear speaker, the volume goes up and down all the time

The same in the YouTube application

I recommend you make use of the guarantee and have it changed.

This is another recognized bug

That's why we want updates !!!!

Thanks for your feedback, we are testing this now.

It's a shame because to process the warranty, I had to record a video, and I sent it to the seller, but since I was changing my phone several times, I can't find the video. If I find it, I'll upload it to youtube so you can see it

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