Blackview User Forum

 
Katmy
Topic Author
Posts: 4
Joined: Wed Aug 08, 2018 5:57 am

Can't make or receive calls

Wed Aug 08, 2018 6:04 am

Hi I recently purchased BV7000, I put my Australian Telstra sim card in, I can access internet but I can't make or receive phone calls...please help
 
blackview_admin
Posts: 5121
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Can't make or receive calls

Wed Aug 08, 2018 8:50 am

Please perform a factory reset, change SIM slot and report back.
 
Katmy
Topic Author
Posts: 4
Joined: Wed Aug 08, 2018 5:57 am

Re: Can't make or receive calls

Wed Aug 08, 2018 10:31 am

I did what you said and its still the same problem?!
 
blackview_admin
Posts: 5121
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Can't make or receive calls

Wed Aug 08, 2018 5:03 pm

Can you try:

- your SIM in another phone
- your Blackview phobe with another SIM

and report back?
 
Katmy
Topic Author
Posts: 4
Joined: Wed Aug 08, 2018 5:57 am

Re: Can't make or receive calls

Wed Aug 08, 2018 5:34 pm

Done & done ....still not working
 
blackview_admin
Posts: 5121
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Can't make or receive calls

Thu Aug 09, 2018 6:29 pm

What's you report for these 2 steps? Please give me more details.
 
Katmy
Topic Author
Posts: 4
Joined: Wed Aug 08, 2018 5:57 am

Re: Can't make or receive calls

Thu Aug 09, 2018 10:27 pm

My sim card works perfect in other phone but no sim card works in black view
 
blackview_admin
Posts: 5121
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Can't make or receive calls

Fri Aug 10, 2018 6:13 pm

I'd suggest to open it and check the internal antenna connection, but if your device is still under warranty you should contact your seller to have it replaced under warranty. This would be the best choice ;)

Who is online

Users browsing this forum: No registered users and 1 guest