Blackview User Forum

 
Katmy
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Posts: 4
Joined: Wed Aug 08, 2018 5:57 am

Can't make or receive calls

Wed Aug 08, 2018 6:04 am

Hi I recently purchased BV7000, I put my Australian Telstra sim card in, I can access internet but I can't make or receive phone calls...please help
 
blackview_admin
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Re: Can't make or receive calls

Wed Aug 08, 2018 8:50 am

Please perform a factory reset, change SIM slot and report back.
 
Katmy
Topic Author
Posts: 4
Joined: Wed Aug 08, 2018 5:57 am

Re: Can't make or receive calls

Wed Aug 08, 2018 10:31 am

I did what you said and its still the same problem?!
 
blackview_admin
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Re: Can't make or receive calls

Wed Aug 08, 2018 5:03 pm

Can you try:

- your SIM in another phone
- your Blackview phobe with another SIM

and report back?
 
Katmy
Topic Author
Posts: 4
Joined: Wed Aug 08, 2018 5:57 am

Re: Can't make or receive calls

Wed Aug 08, 2018 5:34 pm

Done & done ....still not working
 
blackview_admin
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Re: Can't make or receive calls

Thu Aug 09, 2018 6:29 pm

What's you report for these 2 steps? Please give me more details.
 
Katmy
Topic Author
Posts: 4
Joined: Wed Aug 08, 2018 5:57 am

Re: Can't make or receive calls

Thu Aug 09, 2018 10:27 pm

My sim card works perfect in other phone but no sim card works in black view
 
blackview_admin
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Re: Can't make or receive calls

Fri Aug 10, 2018 6:13 pm

I'd suggest to open it and check the internal antenna connection, but if your device is still under warranty you should contact your seller to have it replaced under warranty. This would be the best choice ;)
 
bobper66
Posts: 1
Joined: Mon Oct 08, 2018 7:57 am

Re: Can't make or receive calls

Mon Oct 08, 2018 10:14 am

Hi, I received my BV7000 three days ago and have the same issue, unable to transmit or receive voice calls, I initially thought this may be a sim problem and took my phone to the local Telstra Shop and the y checked the phone & android settings card to position 2 but I still had the problem. They tested my sim in another phone and it works fine, when I tried to check sim status I receive "Sim or Network error" message Internet worked ok and SMS ok. I carried out a factory reset but it has made no difference, Can these phones work with Australian sim cards??
 
blackview_admin
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Re: Can't make or receive calls

Mon Oct 08, 2018 11:04 pm

bobper66 wrote:
Hi, I received my BV7000 three days ago and have the same issue, unable to transmit or receive voice calls, I initially thought this may be a sim problem and took my phone to the local Telstra Shop and the y checked the phone & android settings card to position 2 but I still had the problem. They tested my sim in another phone and it works fine, when I tried to check sim status I receive "Sim or Network error" message Internet worked ok and SMS ok. I carried out a factory reset but it has made no difference, Can these phones work with Australian sim cards??

Yes, Australian carriers are supported, as you can see here https://www.kimovil.com/en/frequency-checker/AU/blackview-bv7000-pro
I suggest to contact your seller to have your phone replaced under warranty, as i stated in my previous post.

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