Blackview User Forum

 
OmtToto
Topic Author
Posts: 4
Joined: Tue Jul 17, 2018 5:42 pm

App killed in background

Wed Jul 18, 2018 9:00 pm

Hi, i have a problem with my blackview S8 when i listen my music in spotify or deezer even with youtube. When i lock my phone any sound stop after 30s. Can you tell me an issue please ? Thank for your feedback.
 
blackview_admin
Posts: 5323
Joined: Mon Aug 17, 2015 3:30 am
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Re: App killed in background

Fri Jul 20, 2018 8:05 am

You'll have to let it live in background. Go to App's settings. 
In addition, you can disable the battery optimization for such apps. Go to battery -> 3 dots -> battery optimization.
 
OmtToto
Topic Author
Posts: 4
Joined: Tue Jul 17, 2018 5:42 pm

Re: App killed in background

Sat Jul 21, 2018 1:50 pm

Thanks for your feedback but i try all possible batery setting even with developer mode. Nothing work. Can you help me more please ?
 
blackview_admin
Posts: 5323
Joined: Mon Aug 17, 2015 3:30 am
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Re: App killed in background

Sun Jul 22, 2018 9:15 pm

OmtToto wrote:
Thanks for your feedback but i try all possible batery setting even with developer mode. Nothing work. Can you help me more please ?

Can you post some detailed screenshot about the background apps settings and battery settings for apps?
 
OmtToto
Topic Author
Posts: 4
Joined: Tue Jul 17, 2018 5:42 pm

Re: App killed in background

Tue Jul 24, 2018 11:04 am

I am not the only one to have this problem on S8. An upgrade would be needed to fix this problem by blackview. I do not still have to find of solution from my part. Thanks for your help.
 
blackview_admin
Posts: 5323
Joined: Mon Aug 17, 2015 3:30 am
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Re: App killed in background

Tue Jul 24, 2018 10:28 pm

I will wait for other users to confirm such issue. Then will forward that to the tech team.
 
OmtToto
Topic Author
Posts: 4
Joined: Tue Jul 17, 2018 5:42 pm

Re: App killed in background

Wed Jul 25, 2018 3:02 pm

I would like to specify the problem is with all app in background exept with app system. Thanks

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