Blackview User Forum

 
blackview_admin
Posts: 5323
Joined: Mon Aug 17, 2015 3:30 am
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Re: Fingerprint option desappeared

Sat Jun 09, 2018 10:59 am

Sonoitaliano1 wrote:
I have the dame problemi bit i don't know how to resolve it . The phone after upgrade don't read fingerprint . I tried to reset  (with hard reset ) it twice but the problem does not change. Please help me I do not know how to fix it .

Just read the posts above...
 
Sonoitaliano1
Posts: 5
Joined: Fri Jun 08, 2018 5:45 pm

Re: Fingerprint option desappeared

Sun Jun 10, 2018 5:25 pm

Yes but how do a fix request to the tech team ?
 
blackview_admin
Posts: 5323
Joined: Mon Aug 17, 2015 3:30 am
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Re: Fingerprint option desappeared

Mon Jun 11, 2018 3:34 pm

Sonoitaliano1 wrote:
Yes but how do a fix request to the tech team ?

I already did that for you ;)
 
jirka.strang
Posts: 5
Joined: Thu May 24, 2018 3:06 pm

Re: Fingerprint option desappeared

Sat Jun 23, 2018 12:13 pm

Hi Guys, 
Hi, today I became the same problem .... fingerprint reader stopped working, I can not see it anywhere in the setup, I did not update, I have version 7.0, core 3.18.38. I have reset the phone and the problem is not resolved
 
blackview_admin
Posts: 5323
Joined: Mon Aug 17, 2015 3:30 am
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Re: Fingerprint option desappeared

Sun Jun 24, 2018 12:10 am

jirka.strang wrote:
Hi Guys, 
Hi, today I became the same problem .... fingerprint reader stopped working, I can not see it anywhere in the setup, I did not update, I have version 7.0, core 3.18.38. I have reset the phone and the problem is not resolved

Tech team is aware of the issue, a fix will come!
 
jirka.strang
Posts: 5
Joined: Thu May 24, 2018 3:06 pm

Re: Fingerprint option desappeared

Mon Jul 09, 2018 1:03 pm

and when will it be?
 
blackview_admin
Posts: 5323
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Re: Fingerprint option desappeared

Wed Jul 11, 2018 8:38 am

jirka.strang wrote:
and when will it be?

It will take a bit. Be patient. ;)
 
jirka.strang
Posts: 5
Joined: Thu May 24, 2018 3:06 pm

Re: Fingerprint option desappeared

Fri Aug 03, 2018 4:29 pm

blackview_admin wrote:
jirka.strang wrote:
and when will it be?

It will take a bit. Be patient. ;)

Dear Blackview,
I bought an unknown Blackview brand in Europe for us, and by saving money I get the same quality of phone for common use.
I am very surprised that one of the basic functions will stop working (finger reader) I really do not care, note of the our admin the forum either patiently ... I will not .... I paid. I bought a poor quality product that you do not have tested. The phone, despite detailed settings, will not last for one day per charge. I do not want to return money, I just do not understand how you can sell something that you have not even properly tested
 
lappone
Posts: 8
Joined: Wed Jun 06, 2018 9:18 pm

Re: Fingerprint option desappeared

Fri Aug 03, 2018 9:35 pm

jirka.strang wrote:
blackview_admin wrote:
jirka.strang wrote:
and when will it be?

It will take a bit. Be patient. ;)

Dear Blackview,
I bought an unknown Blackview brand in Europe for us, and by saving money I get the same quality of phone for common use.
I am very surprised that one of the basic functions will stop working (finger reader) I really do not care, note of the our admin the forum either patiently ... I will not .... I paid. I bought a poor quality product that you do not have tested. The phone, despite detailed settings, will not last for one day per charge. I do not want to return money, I just do not understand how you can sell something that you have not even properly tested


Forget any kind of support. I have a brandnew S8 sit on the desk from months, beacuse there is a bug that make the smartphone unstable... There is no ETA for a fix, this company is just a money grab...
 
blackview_admin
Posts: 5323
Joined: Mon Aug 17, 2015 3:30 am
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Re: Fingerprint option desappeared

Sun Aug 05, 2018 5:02 pm

lappone wrote:
Forget any kind of support. I have a brandnew S8 sit on the desk from months, beacuse there is a bug that make the smartphone unstable... There is no ETA for a fix, this company is just a money grab...


Real issues get tracked and tech team fixes them with a firmware update. ETA for such updates are not known (they will be released when ready!), as it happens to ANY mobile phone brand.

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