Blackview User Forum

 
mbrobich1966
Posts: 14
Joined: Sat Aug 19, 2017 12:33 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sat Jun 30, 2018 3:22 am

blackview_admin wrote:
mbrobich1966 wrote:
So is this the only way to fix this phone ?  Charge battery internally, then try to downgrade flash firmware manually ???????????????????????

Christ I hope Blackview releases a FIX soon !!!!!!!  This is ridiculous, 3 months to wait for a fix ???????????????

You can always contact your seller to have your device replaced under warranty ;)

I can confirm that replacing the charge board has fixed my problem, and that it was not a firmware issue. 
I would like to say I'm sorry for blaming firmware, but in the end it was a broken/defective charge board.
All is good now !!
 
blackview_admin
Posts: 4963
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Sat Jun 30, 2018 9:05 am

mbrobich1966 wrote:
blackview_admin wrote:
mbrobich1966 wrote:
So is this the only way to fix this phone ?  Charge battery internally, then try to downgrade flash firmware manually ???????????????????????

Christ I hope Blackview releases a FIX soon !!!!!!!  This is ridiculous, 3 months to wait for a fix ???????????????

You can always contact your seller to have your device replaced under warranty ;)

I can confirm that replacing the charge board has fixed my problem, and that it was not a firmware issue. 
I would like to say I'm sorry for blaming firmware, but in the end it was a broken/defective charge board.
All is good now !!

Glad to know it! ;) thanks for your feedback
 
mvalentas
Posts: 1
Joined: Thu Jul 05, 2018 8:21 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Thu Jul 05, 2018 8:29 am

Hello

Solution what I found when my bv8000 pro does not charge battery. I tried to disassemble the phone, disconnect battery cable from board, wait couple of seconds, connect battery cable back to the board and mount the phone back. Bingo. Battery started to charge. What I noticed in my situation. Battery not charging after several times usage with not original chargers or after several trials to connect and disconect charger cable in short times. In my situation it happends sometimes once on month, sometimes once on week. Yes, it is not comfortable mount and dismount the phone every time, but is better than to wait help from BlackView guys. Maybe my solution will help somebody.
 
blackview_admin
Posts: 4963
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Thu Jul 05, 2018 1:02 pm

mvalentas wrote:
Hello

Solution what I found when my bv8000 pro does not charge battery. I tried to disassemble the phone, disconnect battery cable from board, wait couple of seconds, connect battery cable back to the board and mount the phone back. Bingo. Battery started to charge. What I noticed in my situation. Battery not charging after several times usage with not original chargers or after several trials to connect and disconect charger cable in short times. In my situation it happends sometimes once on month, sometimes once on week. Yes, it is not comfortable mount and dismount the phone every time, but is better than to wait help from BlackView guys. Maybe my solution will help somebody.

Thanks for your precious feedback! ;)
 
rafaelia
Posts: 9
Joined: Mon Dec 11, 2017 8:22 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Jul 10, 2018 8:53 pm

I'm also having this issue, phone will not charge since updating to 20180105-1104, also the same problem exists on 2018062921
I downgraded back to 20171227 to be sure that the phone wasn't at fault and yes, it's definitely a software issue.

Fyi I was one of the unlucky people who bought this phone with a faulty charging board - which I replaced with a new one already.
 
rutro21
Posts: 2
Joined: Mon Jul 09, 2018 1:35 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Mon Jul 16, 2018 6:34 am

I have been having the same problem on my BV 8000 pro for a little over a week now. I am not very tech savy. so any help would be great. I cant charge my phone except when the phone is shut off. This started happening just after I updated my phone. I am unsure of which version I had versus which one I have now. But if someone can show me how to un-do it that would be wonderful. 
 
blackview_admin
Posts: 4963
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Mon Jul 16, 2018 8:33 am

rutro21 wrote:
I have been having the same problem on my BV 8000 pro for a little over a week now. I am not very tech savy. so any help would be great. I cant charge my phone except when the phone is shut off. This started happening just after I updated my phone. I am unsure of which version I had versus which one I have now. But if someone can show me how to un-do it that would be wonderful. 

Here you can find previous ROM files.
viewtopic.php?f=192&t=213272

Here a tutorial to perform a flash/downgrade.
viewtopic.php?f=192&t=319505
 
sargar
Posts: 1
Joined: Mon Jul 16, 2018 6:27 pm

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Mon Jul 16, 2018 6:55 pm

Hello,

I have a Blackview BV8000 Pro for a month. It worked correctly until it was updated approximately two weeks ago via OTA and stopped charging the battery. Now I have it at 14%. I have updated it to BV8000Pro_blackview_20171114, BV8000Pro_blackview_20171219, BV8000Pro_blackview_20171227, BV8000Pro_blackview_20180308 and Android 8.0 (BV8000Pro_blackview_20180308) according to the tutorial, doing a 'wipe data / factory reset' after each update, and it still does not load the battery.

I am testing with the original charger and cable, I have tested with a special compatible purchased charging cable for the BV8000 Pro, and in all of them the charging light is lit (red light), even in some ROM's the battery indicator is charged (for example in Android 8.0), but does not increase the battery charge.

Although it's under warranty, the seller has no more phones of this model and tells me that it was my fault to update via OTA, so I have problems to get my money back.

I have read this thread several times, I have applied what they say in it but it does not work for me, it still does not load.

Please, can anybody have of an alternative? I can still flash the phone.

Greetings and thank you
 
rutro21
Posts: 2
Joined: Mon Jul 09, 2018 1:35 am

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Jul 17, 2018 12:41 am

blackview_admin wrote:
rutro21 wrote:
I have been having the same problem on my BV 8000 pro for a little over a week now. I am not very tech savy. so any help would be great. I cant charge my phone except when the phone is shut off. This started happening just after I updated my phone. I am unsure of which version I had versus which one I have now. But if someone can show me how to un-do it that would be wonderful. 

Here you can find previous ROM files.
viewtopic.php?f=192&t=213272

Here a tutorial to perform a flash/downgrade.
viewtopic.php?f=192&t=319505

What happens if I just do  reset? I have only had the phone for about a week before this happened> Will it go back to before I did my update?
 
blackview_admin
Posts: 4963
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] after update 20180105-1104 battery doesn't charge

Tue Jul 17, 2018 7:36 pm

sargar wrote:
Hello,

I have a Blackview BV8000 Pro for a month. It worked correctly until it was updated approximately two weeks ago via OTA and stopped charging the battery. Now I have it at 14%. I have updated it to BV8000Pro_blackview_20171114, BV8000Pro_blackview_20171219, BV8000Pro_blackview_20171227, BV8000Pro_blackview_20180308 and Android 8.0 (BV8000Pro_blackview_20180308) according to the tutorial, doing a 'wipe data / factory reset' after each update, and it still does not load the battery.

I am testing with the original charger and cable, I have tested with a special compatible purchased charging cable for the BV8000 Pro, and in all of them the charging light is lit (red light), even in some ROM's the battery indicator is charged (for example in Android 8.0), but does not increase the battery charge.

Although it's under warranty, the seller has no more phones of this model and tells me that it was my fault to update via OTA, so I have problems to get my money back.

I have read this thread several times, I have applied what they say in it but it does not work for me, it still does not load.

Please, can anybody have of an alternative? I can still flash the phone.

Greetings and thank you

In your case the issue is related to a faulty charging board.
Replace it and everything will get back to a working state ;)
https://it.aliexpress.com/wholesale?cat ... ging+board

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