Hi
Often when mobile Internet failures happen. During the outage disappear indicators both SIM in the status area (top right), and then appear again. In the notification area (top left) appears briefly the triangle with an exclamation mark and if this time to open the curtain, you can read the notice "SimProcessor". For a smartphone of a Pro level such behavior is unacceptable.

Your problem is definitely uncommon.

First, you should perform a factory reset to close some variables.

If your problem persist after a factory reset, as far as i can see, one of these things may be the culprit:

1) Your sim is faulty or your phone carrier got some problems: you should try your sim on another device to see if something changes. If the sim or the phone carrier are the problem, you should contact your carrier.

2) Your device is faulty: you should try to use another sim in it to to confirm the problem. If the problem confirms, you should contact your seller for a replacement.

blackview_admin wrote:

Your problem is definitely uncommon.
First, you should perform a factory reset to close some variables.

Thank you, problem is solved. I did a factory reset. I turned my Phone Off, pressed volume down and power together. The phone was booted into factory mode. Then I chose to clear EMMC. After restarting and setting the initial settings, the phone behaves normally.

Hi, I have the same problem. Did the reset by menu. Ik did not cleared emc or whatever you said

What is that?

After the reset i still have the same problem.

Ik must admid i receeved a new sim, mine is 3 years old and i did not tried my new sim.

Regards,

Jeroen

jeroen wrote:

Hi, I have the same problem. Did the reset by menu. Ik did not cleared emc or whatever you said

What is that?

After the reset i still have the same problem.

Ik must admid i receeved a new sim, mine is 3 years old and i did not tried my new sim.

Regards,

Jeroen

Perform a reset from the recovery mode....
viewtopic.php?f=192&t=334922

...and use your new SIM!

jeroen wrote:

After the reset i still have the same problem.

First I did a factory reset from recovery (volume up + power),
then I clear EMMC from factory mode (volume down + power).