Blackview User Forum

 
nieve0110
Topic Author
Posts: 1
Joined: Thu Apr 14, 2016 2:48 am

only shows the blackview logo

Thu Apr 14, 2016 3:00 am

I bought the phone 2 days ago and already I have a big problem. I'm going to explain it.
I leave the phone the phone in the bedtable, and suddenly the screen turned on, but with black background.
The phone doesn't work, so I extract the battery and put it again. Then I turn on the phone, shows the backview logo, and later shows the same black background, and doesn't work.
I don't know what to do, because I don't found how to do a hard reset.
Please I need a solution because I'm uncommunicated.

Thank you in advance.
 
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blackview_admin
Posts: 6716
Joined: Mon Aug 17, 2015 3:30 am
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Re: only shows the blackview logo

Fri Apr 22, 2016 7:42 am

Hi ,

could you help to provide us a video or some clear pictures for us to know more about the problem ?

Best regards,
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