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nullaegy
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Posts: 8
Joined: Tue Jun 27, 2017 11:46 am

Re: bv6000 mic noise cancelling problem

Tue Jul 04, 2017 12:22 pm

YAIR wrote:
Good day, I see that the problem is vastante annoying, I have a BV6000 two months ago and I was perfect, but I hope it did not happen, it is a microphone problem, agrdesemor the adminstrador completely support the partner with this has trimmed future references.

Thank you

Can you please post your settings?
"Hardware testing>Audio>speech enhancement" in engineer mode (type *#9646633# in phone dial pad)

It might help us to find if there is any difference between them.
 
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nullaegy
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Posts: 8
Joined: Tue Jun 27, 2017 11:46 am

Re: bv6000 mic noise cancelling problem

Tue Aug 15, 2017 3:12 pm

blackview_admin wrote:
Sorry, I don't know the exact setting that maybe solve your problem because I can not reproduce this issue. I fear you have to test out what's helping. Maybe setting index 1 to 10752 or setting every Index 5000 higher.


sadly, that didn't help at all, can you tell me something specific? when I set every 0 to 5555 and restarted the phone it just dropped the line and I couldn't call anyone. now I just write back all the zeroes where they were, and it kinda works. but the original problem still exists.

can you help me, please? anyone?
 
papapedrox
Posts: 11
Joined: Mon Jun 13, 2016 3:19 pm

Re: bv6000 mic noise cancelling problem

Thu Aug 17, 2017 2:06 pm

nullaegy wrote:
blackview_admin wrote:
Sorry, I don't know the exact setting that maybe solve your problem because I can not reproduce this issue. I fear you have to test out what's helping. Maybe setting index 1 to 10752 or setting every Index 5000 higher.


sadly, that didn't help at all, can you tell me something specific? when I set every 0 to 5555 and restarted the phone it just dropped the line and I couldn't call anyone. now I just write back all the zeroes where they were, and it kinda works. but the original problem still exists.

can you help me, please? anyone?

my configuration is the same of you and it works!
index 0 0
index 1 55997
index 2 31000
index 3 10752
index 4 32769
index 5 0
and the rest is 0 too
 
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nullaegy
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Posts: 8
Joined: Tue Jun 27, 2017 11:46 am

Re: bv6000 mic noise cancelling problem

Wed Sep 13, 2017 5:30 pm

ok, today I've got it back from the 3rd time from the service, still the same error, after they claimed it that they replaced the top noise cancelling mic.
so I deciced, I'll just buy a new phone. obviously not a blackview. thx for the help.
 
blackview_admin
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Re: bv6000 mic noise cancelling problem

Thu Sep 14, 2017 12:26 pm

if you are affected by microphone issues please also try out to deactivate the "OK google" feature. It can stopp the mic working for other apps/calling in some cases.
 
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nullaegy
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Posts: 8
Joined: Tue Jun 27, 2017 11:46 am

Re: bv6000 mic noise cancelling problem

Wed Sep 20, 2017 1:52 pm

ok Google feature was off. never mind i've got a new phone now (webshop refound). it was a hardware problem (probably).
 
blackview_admin
Posts: 4831
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Re: bv6000 mic noise cancelling problem

Tue Sep 26, 2017 6:59 pm

nullaegy wrote:
ok Google feature was off. never mind i've got a new phone now (webshop refound). it was a hardware problem (probably).


good to hear you received a refund.

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