AeroView wrote:I've also noticed yesterday an screen re-orientation problem. Regardless of the screen orientation movement and configuration setup, it always remain in "portrait" and never goes into landscape mode.
Also, sometimes, for no apparent reason, it hangs on doing something and delays screen input. The phone is still in "factory reset" mode, thus no new apps just a wifi connection and the google account configured. But that delayed response is hard to measure.
Maybe there's some faulty hardware in there.
Could I should request a new "main board" to be shipped to my home address ?
I can change it as per in your YouTube video
(I have all the tools and the technical level to do it)
AeroView wrote:Yes, of course, before asking difficult questions on this forum I did that.
Try several times over email and chat, but they do not reply to my messages. They let me down once the sale was over but before that happened they told me that the BV5000 was covered by 1 year warranty.
The re-seller is an AliExpress re-seller, Seven Eleven:
There's also the issue that sending to phone back to China might have significant shipping costs.
Which company should be responsible for the device warranty ?
Do I understand that I'm running out of options here ?
AeroView wrote:Of course, and I did send them messages multiple times and continue to send them messages ... latest yesterday but got no reply to a single one of them ....
In my previous post you have the re-seller web-link: The re-seller is an AliExpress re-seller called "Seven Eleven". Their shop is here: