AeroView wrote:the email from Aliexpress... the phone came with a paper with the address and customs value, that's all..... no serial number or imei on the invoice....
why is it so hard to get the warranty protection in place?, why is the seller so difficult?, dont they realize that this experience posted in a few Internet review places or forums could hurt their brand and yours?
AeroView wrote:Thank you, I just did send a message to the after-sales desk via the contact page:
one question about the warranty coverage for the BV5000:
Is the warranty coverage for the BV5000 a world-wide warranty ?,
or only the seller can provide the warranty coverage ?
I'm located in Belgium and I notice you have an agent in Greece. Having a WW warranty coverage would make things much easier for me.
AeroView wrote:Right, and if the seller does not reply to my messages or request ?, Will you let me down ?
From this thread It seems you can only help me trying to get the seller to answer to my messages, which they do not answer. The last message from the seller they've ask for the picture of the fancy Chinese written sticker, and no further comms after that.
btw: your after sales dept did not (yet?) answer to my message request either.
I have a pretty bad felling about this story ....