Blackview User Forum

 
AeroView
Topic Author
Posts: 14
Joined: Thu Nov 26, 2015 6:02 pm

Re: Power button not properly working

Tue Jan 05, 2016 10:05 am

Right, and if the seller does not reply to my messages or request ?, Will you let me down ?

From this thread It seems you can only help me trying to get the seller to answer to my messages, which they do not answer. The last message from the seller they've ask for the picture of the fancy Chinese written sticker, and no further comms after that.

btw: your after sales dept did not (yet?) answer to my message request either.
I have a pretty bad felling about this story ....
 
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blackview_admin
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Re: Power button not properly working

Wed Jan 06, 2016 9:42 am

AeroView wrote:
Right, and if the seller does not reply to my messages or request ?, Will you let me down ?

From this thread It seems you can only help me trying to get the seller to answer to my messages, which they do not answer. The last message from the seller they've ask for the picture of the fancy Chinese written sticker, and no further comms after that.

btw: your after sales dept did not (yet?) answer to my message request either.
I have a pretty bad felling about this story ....


hi ,

i am so sorry , i will check if the after-sale has helped you to deal with it .
And we have skype contacting on the official web, you can add talk to zandy
to get help!
 
AeroView
Topic Author
Posts: 14
Joined: Thu Nov 26, 2015 6:02 pm

Re: Power button not properly working

Wed Jan 20, 2016 11:19 am

I wanted to give an update so this thread can be closed ...

I did have a very long - many days - conversation with Blackview after-sales support team. It was a very positive interaction with a negative outcome.

[plus] the team accepted the BV5000 got an issue, the seller did not reply and accepted I could send it back for warranty repair

[minus] sending the BV5000 from Europe to China and back costs as much as 75% of the price of the phone in AliExpress. Adding custom charges in the way back would make it just not practical to do that.

So the phone is broken and cannot be fixed .... I'm on my own.

What I now did was to first perform a full eMMC memory clear from the Factory Test menu and performed all systems factory tests individually ( to find that menu, start from power-off and push the [power + volumen down] buttons for 3 min) . The tests showed the hardware issues on my phone are around the G-Sensor, the M-Sensor and the "idle-current" detection.

Well, now I rooted the phone, and I hope with a bit of good programming luck I will manage to circumvent those hardware issues.

Thank you to Z. from the After-Sales team for been patient and helpful.
For now this thread is closed.
 
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