Blackview User Forum

 
bwsty
Posts: 13
Joined: Fri Nov 13, 2015 3:26 pm

Re: Recall 700 Units of Omega pro with Reading sim card problem

Tue Mar 01, 2016 7:41 pm

I received today the sim card tray from Blackview and the problem seems resolved. Thank you very much for your cooperation!
 
Vincent1108
Posts: 6
Joined: Sun Jan 17, 2016 6:08 am

Re: Recall 700 Units of Omega pro with Reading sim card problem

Tue Mar 01, 2016 8:09 pm

Vincent1108 wrote:
Hello i am very pleased that you offer a solution. I have contacted zandy on skype but till now without a reaction. Hope to hear soon.


Hello still no reaction from Zandy. Can you please help me to get the sim slot. The phone is worthless now.
 
Elvio
Posts: 13
Joined: Sat Feb 06, 2016 8:56 pm

Re: Recall 700 Units of Omega pro with Reading sim card problem

Wed Mar 02, 2016 9:03 am

Yesssssss!!! finally the phone works well with the new card slot that sent me zandy. Thanks for the assistance .
You are great !!!. Thank'you very much
Elvio
 
Lightbringer
Posts: 5
Joined: Sat Jan 23, 2016 1:15 pm

Re: Recall 700 Units of Omega pro with Reading sim card problem

Fri Mar 04, 2016 10:22 am

Lightbringer wrote:
blackview_admin wrote:
Hi,
you mentioned you have opened a ticket at gearbest .com ? so have they done any reply to your ticket ?

Best regards,
Admin

Yes, I have opened a ticket over a month ago. But GearBest support is of no help. They want to replace the whole phone (but not for free) or refund a few dollars so I could let the device being repaired at a local shop. (But which shop and how could they repair without replacement parts?) So I explained them that this is not a viable solution for me, but that you can send them replacement SIM card slots which they then can send to their customers. But I don't think they understand. Their last reply was that they don't have replacement parts to send. (My GearBest support contact person was called Duni if that matters.)

So, please contact GearBest. Here are my ticket number and my order number:

Ticket number: T16012101079
Order number: WW1511251610028177

Thanks for your help,
Lightbringer

I have not heard anything since a week now, neither from GearBest, nor from you, blackview_admin. What should I do now to get a working SIM card slot? I bought my Blackview phone last year and it has never worked properly since then due to this SIM card slot manufacturing defect. Good customer support is different. :-(

Lightbringer
 
Horst A
Posts: 1
Joined: Sat Mar 05, 2016 8:10 am

Re: Recall 700 Units of Omega pro with Reading sim card problem

Sat Mar 05, 2016 8:21 am

Hi,

my Blackview Omega Pro white, is suffering from the same issue. I bought the phone via TO2C online store in August last year, the item has been delivered in the end of December 2015.
First contact to their support has been on January the 7th regarding the SIM Card problem. They wanted to deliver a spare simtray, but since then I am still waiting, It is really frustrating, The phone is useless for me!

Any help is appreciated!

Regards
Horst A.
 
zelenoto
Posts: 6
Joined: Thu Dec 31, 2015 2:17 am

Re: Recall 700 Units of Omega pro with Reading sim card problem

Tue Mar 08, 2016 5:52 pm

I havent received anything from the admin, i contacted zandy but no reply. please help me with the sim as i can not get one from local shop that i bought. Please send it i will pay for shipping.
Macedonia
please contact me on enes@strumicacity.com
 
MikerG
Posts: 8
Joined: Fri Jan 01, 2016 12:10 am

Re: Recall 700 Units of Omega pro with Reading sim card problem

Tue Mar 08, 2016 10:39 pm

I contacted my seller efox and I´m getting no feedback towards replacing the sim slot. I received my Omega pro two days before christmas and it as the problem losing sim contact from time to time. Order-ID from Efox is 20150805944297, pre-ordered in August, shipped mid of december 2015.

Is anything wrong with Blackview? I´ve sent two mails via "contact us" on the HP, no answer. I posted three time about a flickering screen with an uploaded Video to show it. My posts were never approved here in the forum..... Nothing to call good support. I´m disapointed about the way to solve problems. It´s a nice phone, but without a working sim slot and with the flickering Screen it´s nearly worthless.... :-(
 
killsan
Posts: 1
Joined: Tue Mar 15, 2016 7:27 am

Re: Recall 700 Units of Omega pro with Reading sim card problem

Tue Mar 15, 2016 7:35 am

Dear Blackview.

I Bought 2 units of BW Omega Pro. Both phones have this exact defect.

Unfortunately the seller TomTop ( Shenzhen Tomtop Technology Co.,Ltd. ) so far they
are responding poorly to my claim even after receiving video documentation of said defect.

Mvh
Benny
Odder, DK
 
blackview_admin
Topic Author
Posts: 6580
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Recall 700 Units of Omega pro with Reading sim card problem

Tue Mar 15, 2016 8:24 am

killsan wrote:
Dear Blackview.

I Bought 2 units of BW Omega Pro. Both phones have this exact defect.

Unfortunately the seller TomTop ( Shenzhen Tomtop Technology Co.,Ltd. ) so far they
are responding poorly to my claim even after receiving video documentation of said defect.

Mvh
Benny
Odder, DK


hi ,
where are you from ?

Best reagrds,
Admin
 
bela0401
Posts: 3
Joined: Thu Mar 17, 2016 10:42 am

Re: Recall 700 Units of Omega pro with Reading sim card problem

Thu Mar 17, 2016 10:44 am

Hi,
I bought one of these phone from the everbuying.net, which is incorrect. The error is indicated to the seller, but they had more than one month can not send a new sim tray. The phone can not be used. Can you send me a new sim tray? or what can i do?

Thanks

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