Recall 700 Units of Omega pro with Reading sim card problem

bela0401
Posts: 3
Joined: Thu Mar 17, 2016 10:42 am

Re: Recall 700 Units of Omega pro with Reading sim card problem

Postby bela0401 » Tue Apr 05, 2016 10:35 am

I have the same problem! Zandi doesn't answerd to me via skype, for more than 3 weeks... my skype name: sz.bela82

Bakker
Posts: 2
Joined: Tue Apr 12, 2016 12:52 pm

Re: Recall 700 Units of Omega pro with Reading sim card problem

Postby Bakker » Tue Apr 12, 2016 1:01 pm

Hi,

I bought my Blackview Omega Pro with Merimobiles, it was one of the first shipments.

I have these problems with the sim card slot.

Merimobiles wants me to send my phone back, they say Blackview does NOT send this sim card slot!!!!

Why this very bad service, its bad allready this problem occured?! I need to clear my phone for this, send it from Europe to Asia and, when I'll get it back after a few weeks I have to re-install everything. I expect more service in this.

I can provide all the information you need, but please don't put me in this trouble!

Best regards, Wilfried

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Recall 700 Units of Omega pro with Reading sim card problem

Postby blackview_admin » Wed Apr 13, 2016 7:34 am

Bakker wrote:Hi,

I bought my Blackview Omega Pro with Merimobiles, it was one of the first shipments.

I have these problems with the sim card slot.

Merimobiles wants me to send my phone back, they say Blackview does NOT send this sim card slot!!!!

Why this very bad service, its bad allready this problem occured?! I need to clear my phone for this, send it from Europe to Asia and, when I'll get it back after a few weeks I have to re-install everything. I expect more service in this.

I can provide all the information you need, but please don't put me in this trouble!

Best regards, Wilfried


Hi,

sorry for all disconvenience. since the resellers do not help,we will help u.
you can contact our after-sale staff via the contact board on our official web.
Skype will be more efficient for you to talk with them .

Best regards,
Admin

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Recall 700 Units of Omega pro with Reading sim card problem

Postby blackview_admin » Wed Apr 13, 2016 7:38 am

bela0401 wrote:I have the same problem! Zandi doesn't answerd to me via skype, for more than 3 weeks... my skype name: sz.bela82



Hi,

Zandy has added your skype.
we will try our best to help you solve the problem.

Best regards,
Admin

Bakker
Posts: 2
Joined: Tue Apr 12, 2016 12:52 pm

Re: Recall 700 Units of Omega pro with Reading sim card problem

Postby Bakker » Tue Apr 19, 2016 8:40 am

blackview_admin wrote:
Bakker wrote:Hi,

I bought my Blackview Omega Pro with Merimobiles, it was one of the first shipments.

I have these problems with the sim card slot.

Merimobiles wants me to send my phone back, they say Blackview does NOT send this sim card slot!!!!

Why this very bad service, its bad allready this problem occured?! I need to clear my phone for this, send it from Europe to Asia and, when I'll get it back after a few weeks I have to re-install everything. I expect more service in this.

I can provide all the information you need, but please don't put me in this trouble!

Best regards, Wilfried


Hi,

sorry for all disconvenience. since the resellers do not help,we will help u.
you can contact our after-sale staff via the contact board on our official web.
Skype will be more efficient for you to talk with them .

Best regards,
Admin



Dear Admin,

Your info is INCORRECT, I have contacted many times your after-sale staff via Skype. After sale is NOT responding at all !!!!!!!

The only one responded was Nancy off Pre-Sale, however, she told me, BLACKVIEW IS NOT HELPING INDIVIDUALS, GO BACK TO YOUR SUPPLIER !!!!

I do not know what is worse, the fact my phone works shit, the fact Blackview wont help me, or you telling NONSENCE in this forum!

Best regards,

Wilfried

MikerG
Posts: 8
Joined: Fri Jan 01, 2016 12:10 am

Re: Recall 700 Units of Omega pro with Reading sim card problem

Postby MikerG » Mon Apr 25, 2016 8:55 pm

blackview_admin wrote:
MikerG wrote:Guys, it´s getting ridiculous... I contacted Zandy via Skype-Link (skype:live:wendyzhang681?add) on 28th of march. Still no Kind of Response. No sim tray, my seller Efox isn´t getting it out too. So this Smartphone is nice build, but useless without a working tray. I received it just before Christmas and now Easter is behind us timewise.... Do you really expect to sell Smartphones with this Kind of Service?

Why is it not possible to just send out replacement trays via China post!?!? My Order-ID from Efox is 20150805944297, pre-ordered in August, shipped mid of december 2015. Please send one to Michael Kansier, Usedomstrasse 24 d, D-22047 Hamburg, Germany. My Screen is still flickering from day one, so Efox got it for a repair from me.



Hi,

So sorry for your problem , so could you tell me your skype number , i will let zandy talking to you.


Number? Do you mean my Skype Nik? It´s KanneHH

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Recall 700 Units of Omega pro with Reading sim card problem

Postby blackview_admin » Wed Apr 27, 2016 7:35 am

MikerG wrote:
blackview_admin wrote:
MikerG wrote:Guys, it´s getting ridiculous... I contacted Zandy via Skype-Link (skype:live:wendyzhang681?add) on 28th of march. Still no Kind of Response. No sim tray, my seller Efox isn´t getting it out too. So this Smartphone is nice build, but useless without a working tray. I received it just before Christmas and now Easter is behind us timewise.... Do you really expect to sell Smartphones with this Kind of Service?

Why is it not possible to just send out replacement trays via China post!?!? My Order-ID from Efox is 20150805944297, pre-ordered in August, shipped mid of december 2015. Please send one to Michael Kansier, Usedomstrasse 24 d, D-22047 Hamburg, Germany. My Screen is still flickering from day one, so Efox got it for a repair from me.



Hi,

So sorry for your problem , so could you tell me your skype number , i will let zandy talking to you.


Number? Do you mean my Skype Nik? It´s KanneHH


Hi,

yes , i mean your skype number .

Best regards,
Admin

MikerG
Posts: 8
Joined: Fri Jan 01, 2016 12:10 am

Re: Recall 700 Units of Omega pro with Reading sim card problem

Postby MikerG » Wed Apr 27, 2016 8:36 pm

I don´t use Skype for telephone calls, so I didn´t have a Skype call number. It´s a Video Chat for me, no payed calls, therefore I use my Smartphone. Skype is just a Video Chat in use for me.... :-(

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Recall 700 Units of Omega pro with Reading sim card problem

Postby blackview_admin » Thu Apr 28, 2016 9:13 am

MikerG wrote:I don´t use Skype for telephone calls, so I didn´t have a Skype call number. It´s a Video Chat for me, no payed calls, therefore I use my Smartphone. Skype is just a Video Chat in use for me.... :-(



Hi,

something misunderstood here. Ok ,send email to the following address
zandy@blackview.hk

Best regards,
Admin

MikerG
Posts: 8
Joined: Fri Jan 01, 2016 12:10 am

Re: Recall 700 Units of Omega pro with Reading sim card problem

Postby MikerG » Sat Apr 30, 2016 9:48 pm

Done today!


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