Blackview User Forum

 
hverdi
Topic Author
Posts: 7
Joined: Thu Sep 17, 2015 7:40 pm

defective Crown!

Mon Nov 23, 2015 10:30 pm

I was a few months ago then buy it. i now have my phone any problems. My friend phone service. he was told that it may break on the mainboard. i pressed my hand with the phone is locked. I do not know what to do. dont here the Blackview phone service. Can you help?
 
blackview_admin
Posts: 4831
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: defective Crown!

Tue Nov 24, 2015 6:58 am

Hi, sorry to hear there is something wrong with your smartphone. But Could you tell me some details of your problems ?
Then we will try our best to give you some solution.
 
hverdi
Topic Author
Posts: 7
Joined: Thu Sep 17, 2015 7:40 pm

Re: defective Crown!

Sun Nov 29, 2015 7:47 pm

we have Two the same phone. Phone service was checked and noted that crack on the mainboard.But it could not be repaired. The second phone mainboard and put everything worked normally. Mainboard defective! Mainboard is required.
 
blackview_admin
Posts: 4831
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: defective Crown!

Mon Nov 30, 2015 1:48 am

Hi,

maybe you can seek help from the after sale service department. you can visit our official web and find the after sale Board to get help for your problem.

Thanks .
 
hverdi
Topic Author
Posts: 7
Joined: Thu Sep 17, 2015 7:40 pm

Re: defective Crown!

Fri Feb 26, 2016 7:35 pm

I sent e-mail several times, but did not receive a reply.
 
blackview_admin
Posts: 4831
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: defective Crown!

Wed Mar 02, 2016 9:22 am

hverdi wrote:
I sent e-mail several times, but did not receive a reply.



Hi,

Could u show us any picture or video to let us know clearly about the problem ?

Best regards,
Admin
 
hverdi
Topic Author
Posts: 7
Joined: Thu Sep 17, 2015 7:40 pm

Re: defective Crown!

Fri Mar 04, 2016 11:41 am

I will prepare as soon as pictures and videos.
 
hverdi
Topic Author
Posts: 7
Joined: Thu Sep 17, 2015 7:40 pm

Re: defective Crown!

Sat Mar 05, 2016 4:43 pm

Please see the video. The phone is locked when the screen is compressed.

video url;
http://www.ta7om.com/blackview-crown.3gp

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