after-sale service

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admin
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after-sale service

Postby admin » Tue Aug 25, 2015 1:29 am

after-sale service

akito
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Joined: Tue Sep 08, 2015 8:36 am

Re: after-sale service

Postby akito » Tue Sep 08, 2015 8:49 am

Hi!
I have some questions about Alife S1, i have mine since last june, the phone is pretty good but i have a terrible problem with battery stats on it. Every day shows me different stats, for example, one day it could charge till 100% and discharge till 30% and suddenly shutdown. next day the same, 100% and last till 53% and shutdown. If i put on charge shows me 0% but with some minutes charging rises till 50% 30% 53% and i can use it (generally i wait till 100% again and a little more).
just a few times discharged at 3% never went to 0. and many of the times discharge very fast, in few seconds
I tried those methods you could find on internet delete battery stats with root explorer or those apk you could found on google play but no lucky.
the phone comes with the latest rom Blackview Alife S1 - Update 04/21/2015.
My question is,Is there any fix to that? is a hardware problem or a software one? any advice to fix it.
if I put CM12 do you think it will fix this problem?
i'm scared because everyday im loosing those "charge cicles" and have no option to change the battery later.

Thanks in advance!

gcccariaga
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Joined: Tue Sep 08, 2015 8:29 pm

Re: after-sale service

Postby gcccariaga » Tue Sep 08, 2015 8:33 pm

I have a problem with my alife p1 pro, wifi disconnect when the phone sleep, I already check setting and it is set to always on. this is a brand new unit and have other issues. Any help about this?

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admin
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Re: after-sale service

Postby admin » Wed Sep 09, 2015 10:47 am

you can see attachment
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gcccariaga
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Re: after-sale service

Postby gcccariaga » Wed Sep 09, 2015 11:48 am

As I told you from the beginning, I already checked this settings. Still it disconnect when sleep. I am not sure if this is hardware or software issues. If it's software how can I fix it. other problem like "unfortunately, settings has stopped" this error message appears when i navigate to settings>apps

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admin
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Re: after-sale service

Postby admin » Thu Sep 10, 2015 8:57 am

1.you can reset to factory .
2.Please do follow this link to try to flash it.

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admin
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Re: after-sale service

Postby admin » Thu Sep 10, 2015 10:01 am

I am sure the battery damage.
about this only to change another battery.

gcccariaga
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Joined: Tue Sep 08, 2015 8:29 pm

Re: after-sale service

Postby gcccariaga » Thu Sep 10, 2015 10:22 pm

admin wrote:1.you can reset to factory .
2.Please do follow this link to try to flash it.



Hi, I've done factory reset for the forth time now and still the problem of wifi disconnect when phone sleep is not fixed. I triple check the settings and it is set to "always on when wifi sleep". I believe this is a software issue because wifi does not disconnect when Iam using the phone. Where is the link you're telling me to flash it?

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admin
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Re: after-sale service

Postby admin » Fri Sep 11, 2015 1:21 am


akito
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Joined: Tue Sep 08, 2015 8:36 am

Re: after-sale service

Postby akito » Sat Sep 12, 2015 11:12 am

admin wrote:I am sure the battery damage.
about this only to change another battery.


So what can i do now?
Do you sell batteries to fix it?


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